Team Leader, Client Services

**Join Victoria's brand-new correctional facility in an ongoing full-time role**:

- **Oversee and coordinate internal services across Western Plains**:

- **Experience a dynamic and innovative workplace**:

- **Help shape operations for the future of corrections**

Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.

Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It also utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.

Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility.

**About the role**

As part of the Workforce and Prison Services (WPS) team, the Client Services team isdedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners.

The Team leader, Client Services will lead a small team, responding directly to general staff and prisoner enquiries across their service area in an efficient, effective and customer focused manner to deliver timely, accurate and reliable support to the centre. In addition, this role is responsible fortriaging queries to specialist support areas within the Client Services team and providingongoing support to the other service areas as required.

This role will also support the Supervisor, Client Services in the development of continuous improvement actions to ensure that prison services continue to compliment and underpin custodial operations at the centre.

The Team Leader, Client Services will require direct contact with the people in our care at Western Plains and involves weekend and public holiday work, remunerated in accordance with the applicable provision of the Victorian Public Service Enterprise Agreement 2024.

Given the nature of the position, being a customer-facing role within the facility, you will be required to work predominantly on-site, with reduced working from home capacity.

**About you**

This is a multiskilled role which requires strong leadership skills and an ability to work within a dynamic environment to ensure operational service delivery is maintained to a high standard and resolutions are sought to ensure consistent workflows, compliant with legislative and organisational objectives.

**To be successful in this role, you will have**:

- Exceptional computer skills with the ability to gain efficiencies in processes, providing more accurate data and reducing duplication.
- Work productively under mínimal supervision
- Provide exceptional customer service to the people in our care, staff and visitors to the centre.

To learn more about this role before applying, please read the attached position description.

**How to Apply**
**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.