Records Officer, Client Services

7 hours ago

Lara, Australia Corrections Victoria Full time

**Join Victoria's newest correctional facility in an ongoing full-time role**
- **Manage the efficient delivery of prisoner records services at Western Plains**
- **Experience a dynamic and innovative workplace**
- **Help shape operations for the future of corrections**

Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.

Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.

Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility.

**About the role**

The Records Officer, Client Services is part of the Workforce and Prison Services team, dedicated to delivering services support to prison operational teams and people in custody.

The role is responsible for ensuring the compliant, efficient and client focussed delivery of prison records across the facility. The Records team is part of the broader Client Services team and supports the centre in several service areas, including:

- mail
- prisoner property
- prisoner finance
- gatehouse customer service
- operational logistics
- prisoner records
- prison internal transport

In the role, you will ensure all processes are compliant with legislative and organisational requirements. You will assist the Supervisor, Client Services in improving prison services to support custodial operations at Western Plains. You will liaise with stakeholders across the facility including staff, clients, and people in custody.

The role involves direct contact with the people in our care and may involve weekend, morning and afternoon shift work, with remuneration supplied. As the role is customer-facing, you will be required to work on-site with no working from home capacity.

**About you**

You are highly organised and can prioritise, manage workloads and work productively with mínimal supervision. Your exceptional customer service skills enable you to engage confidently with people in our care, staff, and visitors to the centre.

You bring advanced computer skills, including proficiency in Microsoft Office and the ability to design electronic tools that improve process efficiency, enhance data accuracy, and minimise duplication. Knowledge and experience with E-Justice and PIMS systems would be an advantage.

**To learn more about this role before applying, please read the attached position description.**

**How to Apply**

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

  • Client Services Support Officer

    1 week ago

    Lara, Australia Corrections Victoria Full time

    **Join Victoria's brand-new correctional facility in an ongoing full-time role**: - **Deliver essential services support to operational teams and prisoners across Western Plains**: - **Experience a dynamic and innovative workplace**: - **Multiple positions available**: - **Relocation support may be available for the successful applicant** Western Plains...

  • Team Leader, Client Services

    4 days ago

    Lara, Australia Department of Justice and Community Safety Full time

    **Join Victoria's brand-new correctional facility in an ongoing full-time role**: - **Oversee and coordinate internal services across Western Plains**: - **Experience a dynamic and innovative workplace**: - **Help shape operations for the future of corrections** Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security...

  • Executive Services Support Officer

    6 days ago

    Lara, Australia Corrections Victoria Full time

    **Western Plains Correctional Centre opens mid-2025 and Corrections Victoria are now recruiting key roles.**: - **Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service.**: - **VPS Grade 2: $58,539 - $75,175 plus superannuation.** The Department of Justice and Community Safety is seeking an...

  • Customer Service Officer

    4 days ago

    Lara, Australia One Group Pty Ltd Full time

    Our Client based in Yennora is Australia's largest provider specialising in flexible, national supply chain solutions. We are looking to recruit a full time experienced Customer Service Officer for an immediate start. **Duties include**: - Coordinate deliveries with transport providers - Coordinate shipment arrivals with the warehouse - Compare delivery...

  • Administration Support Officer

    6 days ago

    Lara, Australia The GEO Group Australia Pty Ltd Full time

    **Provide Administration Support and Coordination for Primary Healthcare Services.**: ***Administration**Support** Officer Casual for Lara Precinct**: **Attractive Base Salaries, Loadings, Allowances and Professional Development Benefits.**: **About the role** The Administration Support Officer (ASO) position is responsible for performing administrative...

  • Administration Support Officer

    6 days ago

    Lara, Australia The GEO Group Australia Pty Ltd Full time

    **Provide Administration Support and Coordination for Primary Healthcare Services.**: ***Administration**Support** Officer Part - Time 0.8 FTE**: **Attractive Base Salaries, Loadings, Allowances and Professional Development Benefits.**: **About the role** The Administration Support Officer (ASO) position is responsible for performing administrative duties,...

  • Strategy and Performance Officer

    2 days ago

    Lara, Victoria, Australia Department of Justice and Community Safety Full time $60,295 - $77,430 per year

    Utilise your administrative expertise to provide support and advice to Corrections Victoria at Barwon PrisonAn Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 2: $60,295 - $77,430 plus superannuation.About the Business Unit:Barwon Prison is a maximum-security facility for men,...

  • Food Services Assistant

    6 days ago

    Lara, Australia Respect Full time

    We are currently seeking experienced **_Food Services Assistants_** to join our team on a casual basis. We offer shifts mornings, weekdays and afternoons. The position is based at our beautiful aged care facility Costa House in Lara, Victoria. **Who we are**:As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through...

  • Diversity Officer

    7 hours ago

    Lara, Australia Corrections Victoria Full time

    **Join Victoria's newest correctional facility in an ongoing full-time role** - **Play a key role in the delivery of support services for individuals with diverse needs** - **Experience a dynamic and innovative workplace** - **Help shape operations for the future of corrections** Western Plains Correctional Centre (Western Plains) is Victoria's newest...

  • Supervisor, Offender Services

    7 hours ago

    Lara, Australia Department of Justice and Community Safety Full time

    **Join Victoria's brand-new correctional facility in an ongoing full-time role**: - **Oversee and coordinate offender services activities at Western Plains**: - **Experience a dynamic and innovative workplace**: - **Help shape operations for the future of corrections Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security...