Records Officer, Client Services

2 weeks ago

Lara, Australia Corrections Victoria Full time

**Join Victoria's newest correctional facility in an ongoing full-time role**
- **Manage the efficient delivery of prisoner records services at Western Plains**
- **Experience a dynamic and innovative workplace**
- **Help shape operations for the future of corrections**

Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.

Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.

Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility.

**About the role**

The Records Officer, Client Services is part of the Workforce and Prison Services team, dedicated to delivering services support to prison operational teams and people in custody.

The role is responsible for ensuring the compliant, efficient and client focussed delivery of prison records across the facility. The Records team is part of the broader Client Services team and supports the centre in several service areas, including:

- mail
- prisoner property
- prisoner finance
- gatehouse customer service
- operational logistics
- prisoner records
- prison internal transport

In the role, you will ensure all processes are compliant with legislative and organisational requirements. You will assist the Supervisor, Client Services in improving prison services to support custodial operations at Western Plains. You will liaise with stakeholders across the facility including staff, clients, and people in custody.

The role involves direct contact with the people in our care and may involve weekend, morning and afternoon shift work, with remuneration supplied. As the role is customer-facing, you will be required to work on-site with no working from home capacity.

**About you**

You are highly organised and can prioritise, manage workloads and work productively with mínimal supervision. Your exceptional customer service skills enable you to engage confidently with people in our care, staff, and visitors to the centre.

You bring advanced computer skills, including proficiency in Microsoft Office and the ability to design electronic tools that improve process efficiency, enhance data accuracy, and minimise duplication. Knowledge and experience with E-Justice and PIMS systems would be an advantage.

**To learn more about this role before applying, please read the attached position description.**

**How to Apply**

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

  • Executive Services Support Officer

    1 week ago

    Lara, Australia Corrections Victoria Full time

    **Western Plains Correctional Centre opens mid-2025 and Corrections Victoria are now recruiting key roles.**: - **Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service.**: - **VPS Grade 2: $60,295 - $77,430 plus superannuation.** The Department of Justice and Community Safety is seeking an...

  • Administration Support Officer

    1 week ago

    Lara, Australia The GEO Group Australia Pty Ltd Full time

    **Be part of the exciting opening of the new Western Plains Correctional Centre!** **Opportunities for Administration Support Officer at Western Plains Correctional Centre, Lara VIC.** **Attractive Base Salaries, Free Parking, Rewards & Recognition Programs and Professional Development Benefits.** **About the role** The Administration Support Officer...

  • Administration Support Officer Team Leader

    1 week ago

    Lara, Australia The GEO Group Australia Pty Ltd Full time

    **Be part of the exciting opening of the new Western Plains Correctional Centre!** **Provide Administration Support and Coordination for Primary Healthcare Services.** **Opportunity to join provider of Healthcare services to public prisons across Victoria.** **Administration**Support** Officer Team Leader Full Time Salary $70,000.00 plus Super.**: **About...

  • Diversity Officer

    2 weeks ago

    Lara, Australia Corrections Victoria Full time

    **Join Victoria's newest correctional facility in an ongoing full-time role** - **Play a key role in the delivery of support services for individuals with diverse needs** - **Experience a dynamic and innovative workplace** - **Help shape operations for the future of corrections** Western Plains Correctional Centre (Western Plains) is Victoria's newest...

  • Food Services Assistant

    2 weeks ago

    Lara, Australia Respect Full time

    Join our vibrant team! We're seeking skilled **_Food Services Assistants_** to bring their passion and expertise to Costa House in Lara, Victoria. Revel in the benefits of a **_part-time or casual role_** and contribute to a meaningful impact each day. **The Organisation**: Respect Group Limited is a rapidly growing, not-for-profit, progressive, and purpose...

  • Food Services Assistant

    1 week ago

    Lara, Australia Respect Full time

    Are you genuinely passionate about enriching the lives of others? We're searching for dedicated individuals to join our team as **_Food Service Assistants_** at Costa House in Lara, Victoria. This role provides excellent opportunities for **_part-time and casual positions_**, predominantly covering morning and afternoon shifts. **_Who we are:_** Respect is...

  • Financial Administrator

    7 days ago

    Lara, Australia Wilmoore Allstone Australia Pty Ltd Full time

    Are you a skilled finance professional looking for a role with flexibility, development opportunities, and a supportive team? Wilmoore Allstone is looking for a Financial Administrator to join our close-knit team on a full-time basis. This role is based in our Lara office, with convenient onsite parking and flexible hybrid options. **About Us** Wilmoore...

  • Cleaning Services Assistant

    2 weeks ago

    Lara, Australia Respect Full time

    We are currently seeking**_ Permanent Part Time and Casual Cleaning Services Assistants_** to join our team at Costa House in Lara, Victoria **About us**: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering...

  • Maintenance Services Assistant

    1 week ago

    Lara, Australia Respect Full time

    Are you in search of a **_Maintenance Services Assistant_** role that offers meaningful work within a supportive environment, along with prospects for long-term employment and professional development? We are currently on the lookout for a Maintenance Services Assistant to become a part of our team on a full-time basis. This position is located at Costa...

  • Facility Services Coordinator

    2 weeks ago

    Lara, Victoria, Australia beBeeFacilities Full time $60,000 - $95,000

    Job Role OverviewThis role involves coordinating the delivery of facility management services and ensuring that hard and soft services meet individual site-specific scope requirements.Key ResponsibilitiesEstablishing effective working relationships with clients and stakeholders.Providing oversight for FM operations to ensure services are scheduled and...