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Warranty Administrator

2 weeks ago

Brisbane, Australia Penske Full time

**About Penske**:
An iconic brand in both the business and racing worlds, the **Penske** organisation is a Fortune 500 company with a global presence, employing over 60,000 employees. A leader in the Australian commercial vehicle, power engine and Defence industries, Penske represents market-leading products such as the **Western Star, MAN, Dennis Eagle, **_mtu,_** Detroit, Sauer & Allison** across some of the most dynamic on
- and off-highway markets in the country.

**Your New Opportunity**
An excellent **full time, permanent **career opportunity has arisen for an experienced **Warranty Administrator** to join our Production Team at Brisbane, Wacol. This is an important role within the service team as we continually strive to improve the level of service provided to our customers. Our warranty team resolve all warranty enquiries and ensure that the guidelines are strictly adhered to in processing and managing claims.

**What you will do**:

- Be responsible for processing and administration of branch warranty claims;
- Manage warranty claim progress and report on warranty claim status;
- Liaise with central warranty team to ensure matters are dealt with in a timely and efficient manner;
- Support the branch team with a professional approach to all warranty enquiries.
- You will have previous experience in warranty administration within a similar industry (automotive dealership experience would be ideal);
- True customer focus - you'll be able to communicate information in a clear, logical manner and provide meaningful advice and problem-solving strategies to our valued customers;
- Attention to detail and highly accurate data entry/data processing skills;
- Previous experience using Dealer Management Systems such as IDS & ERA will be highly regarded, however this isn't a mandatory requirement.

**Why choose Penske?**

At Penske, we know that it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

- Flexible work arrangements that work for the individual and the business
- Onsite parking
- Accredited Training & Development Programs
- Commitment to providing the highest levels of safety, technical and leadership training
- Competitive Remuneration
- Reward and Recognition Programs
- Employee Referral Program - generous employee referral fees up to $4,000 for specific roles
- Employee Assistance Program
- Family Friendly Benefits including Paid Parental Leave
- Access to Discounted Travel, Health Insurance & Motor Vehicle benefits

**Be ambitious. We are.