Customer Service Officer

4 days ago

Hobart, Australia SeaLink Tasmania Full time

**SeaLink Marine & Tourism - Tasmania (Bruny Island)**is looking for a bright and energetic individual with strong work ethics to join our team Part Time

**We encourage you to apply**

**About the Role**

As a Customer Service Officer, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your role involves handling inquiries, resolving issues, and offering service information with professionalism and empathy. You will work closely with Marine Team to address customer needs efficiently, contributing to overall customer satisfaction and loyalty.

Your typical day may include:

- Make or process reservations for visitors to Bruny Island accurately through the company check in systems.
- Answer customer enquiries to ensure a positive customer experience.
- Liaise with crew ensuring operational issues are satisfactorily communicated and resolved as required.
- Accurately complete shift reports as per hand-over procedures for shifts.
- Keep the ticket booth clean, tidy, organised and well maintained.
- Assist back office with tasks are required.
- Ensure ticket booth is opened and locked up as per company policies and procedures.
- Maintain high levels of personal presentation and grooming.

**About You**

You are a dedicated and empathetic individual with a passion for delivering outstanding customer service. Your excellent communication skills allow you to connect with customers and understand their needs effectively. You thrive in fast-paced environments and are adept at problem-solving, ensuring that customer issues are resolved promptly and satisfactorily. With a keen eye for detail and a proactive approach, you consistently strive to enhance the customer experience. Your positive attitude and team-oriented mindset make you a valuable asset to any organization.

**How to Apply**

We are requesting your resume and a cover letter explaining why you are the best person for this position.

**Applications close by 5pm Sunday 2nd March 2025.**

**About Us**

**SeaLink Tasmania** is part of **SeaLink Marine & Tourism,**one of Australia's largest marine and tourism businesses with operations across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences. With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort, we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.

SeaLink Marine & Tourism is part of **Kelsian Group Limited** - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

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