Region Manager Melb East

**Work type**: Fixed term Full time, Secondment
**Region**: VIC- Melbourne inner
- **Inspire, develop & grow a team of Small Business Bankers**:

- **We’re proud to be a Top quartile engaged business with strong colleague engagement - be part of this progressive and agile culture**:

- **12 months full-time Secondment opportunity**

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a **Region Manager **in Melbourne East.

**Your new role awaits**:
We are looking for the best of the best leaders to lead our significant transformation and growth program to create the best small business bank for our customers and our people.

Reporting to the Head of Small Business, Metro VIC, this Region Manager role in Metro VIC will lead a team of Bankers across the end-to-end proposition for Small Business Customers. The Small Business team is a key driver in achieving NAB’s strategic ambition to serve customers well and help our communities prosper.

**The team**:
Small Business is a dynamic and highly engaged division in NAB providing full-service support to our valuable small business customers to support their business growth and personal journey across face to face, video, phone and digital channels. Our customers depend upon the resilience and courage of our strong leaders and bankers to guide them through current challenges and partnership for long-term survival.

With a strong focus on ‘making it easy’ for customers, your team will provide holistic support to customers at all stages of their business cycle, including residential and commercial lending, cashflow solutions and other strategic, transactional and servicing needs. This is achieved though maintaining the customer as core focus and providing exceptional service and accountability.

**In this role, a typical week will see you focused on the following deliverables**:

- **People leadership**: you’re passionate about leading, developing and motivating aspiring team members through the delivery of best practice. Your approach to mentoring, enabling and driving strong performance outcomes in your people is what sets your brand apart from others.
- **Sales management**: you’re even tempered in balancing the strong focus on the value to customer through sales and service, whilst managing the need for competitive pricing, product delivery and the right solutions for individual customer needs.
- **Operational efficiency**: known for your innovative and adaptive leadership style, you will action the right levers internally and externally, to optimise outcomes for the team, provide strategic direction on operations, change and risk management and operational efficiency.
- **Risk & delivery against plan**: your proactive and pragmatic in managing costs, monitoring operational risk and assurance requirements and driving continuous improvement of processes to optimise performance through embedding operational excellence & technology enablers.

**What skills & attributes will I need?**
- **Strategic mindset** drive successful outcomes across small business customer groups via pipeline management, deployment of centre of excellence principles and use of leads and analytics
- **Sound decision quality**, considered and authentic, you’re timely in executing ideas and decisions through long term vision to ensure the business moves forwards.
- **Courage to endure and inspire a team** to face into the difficult issues and conversations, empathise with customers, whilst balancing the challenging complexities required to deliver against plan and deliver our end to end experience to customers.
- **SME of our customer industries** and the challenges they face.

A highly organised, empathetic leader who is passionate about growing and building relationships with customers, whilst balancing risk and delivering the right outcomes, you will own the overall performance of the team including customer outcomes, financial performance, operational management and meeting the rising community expectations of banks.

Experience in leading a frontline sales team will be critical. Time spent previously as a Banker with a delegated lending authority for commercial lending will be advantageous to hit the ground running on day one in our dynamic and fast paced environment. Additionally, a tertiary qualification will be highly regarded in a business-related discipline.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where e