Member Care Advocate

1 week ago


Docklands, Australia Startek Australia Full time

Are you passionate about delivering exceptional service and making a difference in people’s lives? Join a trusted not-for-profit healthcare provider as a Member Care Advocate and become part of a team that values empathy, professionalism, and first-call resolution.

**About the Role**:
We are seeking customer service professionals to handle inbound enquiries from our valued members. You’ll be the voice of our organisation, providing timely, accurate, and empathetic assistance in line with our policies and guidelines.

**Key Responsibilities**:

- Field membership enquiries with a focus on first-call resolution
- Deliver accurate responses in accordance with established policy and procedure
- Offer empathetic and professional service in every interaction
- Utilise both written and verbal communication skills effectively
- Adapt communication style and tone to suit different audiences
- Demonstrate attention to detail and accuracy in all tasks

**Roster Details**:Monday to Thursday: 8:30am - 8:00pmFriday: 8:30am - 6:00pm
- (Rostered shifts within these operating hours)_

**What We Offer**:

- Three weeks training followed by a consolidation period offering maximal support
- Hybrid working model once speed to competency is achieved
- Supportive team environment within a respected not-for-profit organisation

**Requirements**:

- Strong written and verbal communication skills
- Ability to adapt style and tone to suit different audiences
- High attention to detail and willingness to learn
- Commitment to delivering high-quality, empathetic service
- Ability to work within established policies and guidelines
- Willingness to undergo a criminal history and reference check
- Previous experience in a highly regulated environment (e.g., health insurance or financial services) is advantageous

**Ready to make an impact?**

**Job Types**: Full-time, Permanent, Casual

Pay: $25.00 - $35.00 per hour

Expected hours: 38 per week

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Docklands VIC 3008

Expected Start Date: 26/05/2025


  • Member Services

    2 weeks ago


    Docklands, Victoria, Australia Private Advertiser Full time $80,000 - $100,000 per year

    $81, % SuperMonthly RDOCar Parking Provided / Near Train & TramStunning Docklands OfficesHybrid – 2 Days WFHJoin this close-knit company of 25 friendly people providing invaluable support and services to its 40,000+ members.  The company culture is incredible - the team is experienced, many have been with the company long term, and are incredibly...

  • Member Care Consultant

    21 hours ago


    Docklands, Australia Startek Australia Full time

    **About the Role**: We are seeking customer service professionals to handle inbound enquiries from our valued members. You’ll be the first point of contact providing timely, accurate, and empathetic assistance in line with our values and best practice customer service. **Key Responsibilities**: - Field membership enquiries with a focus on first-call...


  • Docklands, Australia Mercer Full time

    **Quality and Care Associate - Care & Living with Mercer** **Aged Care** **What can you expect?** Care & Living with Mercer (CaLM) is a unique service helping ageing Australians and their carers understand and more easily access aged care and living options. The guidance and advice is made available to Australians through their employer or Superannuation...


  • Docklands, Australia Medibank Full time

    **You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **Enterprise Digital** We are...


  • Docklands, Australia Mercer Full time

    **Digital Product Manager - Member** **What can you expect?** As Digital Product Manager, Member for Mercer Super, you will be pivotal in shaping and executing our digital product strategy to enhance member experience and drive member engagement to achieve our business objectives. Reporting to the Head of Online & Customer Decisioning, you will drive the...


  • Docklands, Australia Link Group Full time

    **About the Role**: As the Head of Member Services Pillar, you'll oversee multiple Centres of Excellence (COEs), managing service operations to deliver outstanding member experiences. This senior role focuses on strategic engagement, operational account management, and evolving service models in partnership with key stakeholders. You'll lead initiatives to...


  • Docklands, Australia North Western Melbourne Primary Health Network (NWMPHN) Full time

    **Manager, Primary Care Quality Improvement**: - Docklands, Australia - Reference: 6768188 **Are you passionate about leading and empowering a team to drive meaningful progress in Primary Health Care? Come work with a dedicated and passionate team working for the benefit of patients, clients, and clinicians to improve primary care in Victoria.** - **...

  • Grocery Team Member

    1 week ago


    Docklands, Australia Metro Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...

  • Grocery Team Member

    1 week ago


    Docklands, Australia Metro Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...


  • Docklands, Australia Metro Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...