Member Care Advocate

10 hours ago

Docklands, Australia Startek Australia Full time

Are you passionate about delivering exceptional service and making a difference in people’s lives? Join a trusted not-for-profit healthcare provider as a Member Care Advocate and become part of a team that values empathy, professionalism, and first-call resolution.

**About the Role**:
We are seeking customer service professionals to handle inbound enquiries from our valued members. You’ll be the voice of our organisation, providing timely, accurate, and empathetic assistance in line with our policies and guidelines.

**Key Responsibilities**:

- Field membership enquiries with a focus on first-call resolution
- Deliver accurate responses in accordance with established policy and procedure
- Offer empathetic and professional service in every interaction
- Utilise both written and verbal communication skills effectively
- Adapt communication style and tone to suit different audiences
- Demonstrate attention to detail and accuracy in all tasks

**Roster Details**:Monday to Thursday: 8:30am - 8:00pmFriday: 8:30am - 6:00pm
- (Rostered shifts within these operating hours)_

**What We Offer**:

- Three weeks training followed by a consolidation period offering maximal support
- Hybrid working model once speed to competency is achieved
- Supportive team environment within a respected not-for-profit organisation

**Requirements**:

- Strong written and verbal communication skills
- Ability to adapt style and tone to suit different audiences
- High attention to detail and willingness to learn
- Commitment to delivering high-quality, empathetic service
- Ability to work within established policies and guidelines
- Willingness to undergo a criminal history and reference check
- Previous experience in a highly regulated environment (e.g., health insurance or financial services) is advantageous

**Ready to make an impact?**

**Job Types**: Full-time, Permanent, Casual

Pay: $25.00 - $35.00 per hour

Expected hours: 38 per week

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Docklands VIC 3008

Expected Start Date: 26/05/2025

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