Customer Care Advisor

2 days ago

Richmond, Australia Swatch Group Full time

**About Swatch Group**
The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies components required by its 17 watch brands which include OMEGA, Longines, Tissot, Rado, Hamilton. Swatch Group employs more than 33500 people in over 50 countries.
**The Role**

This role will be responsible for
- Appropriate processing of customer escalations while adhering to brand and company’s policies
- Log all customer enquiries
- Provide first level technical support (training provided)
- Notify clients about delays or updates in regards to their repairs
- Processing and follow up of customer queries and orders for watch repairs
- Maintain customer database

The person in this role would need to have the following skills and experience
- Experience in fast paced customer enquiry or customer service environment mandatory
- Demonstrated experience dealing with difficult customers
- Excellent data entry, communication and organisation skills
- Decisive, firm, courteous, customer oriented, and able to manage pressure and challenges within the role
- Proficient computer knowledge, SAP / similar ERP system, Salesforce and Microsoft Office
- Excellent telephone etiquette and communication skills
- Technical knowledge in the watch making or other repair industry is highly beneficial

**How to Apply**

Job Reference: SGAU00503

  • Customer Service Advisor

    1 week ago

    Richmond, Australia St.George Full time

    **What's the role?** A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other...

  • Service Advisor

    2 weeks ago

    Richmond, Victoria, Australia City Automobiles Full time $45,000 - $60,000 per year

    Service Advisor / Receptionist, City Kia (Richmond)Are you looking for an exciting role with great career opportunities?City Kia in Richmond is seeking a dynamic and enthusiastic Automotive Service Receptionist / Service Advisor to join our family business and be part of a successful team in a well-established Kia dealership.As an Automotive Service Advisor...

  • Customer Care

    4 days ago

    Richmond, Victoria, Australia b4685cec-76dc-4b1d-8631-5343b059d9eb Full time $40,000 - $60,000 per year

    Amble is an Australian womenswear brand creating sustainable outdoors apparel. We're a small woman owned business based in Richmond, who are passionate about encouraging everyone to get outdoors, no matter what adventure looks like to them. We're most well known for our raincoats, made from recycled bottles.We have thousands of 5 star reviews from happy...

  • Customer Service Advisor

    1 week ago

    Richmond, Australia Motorserve Full time

    Permanent Opportunity - Located in Richmond - Full Time or Part Time opportunities available! - 50% off all your contents insurance! **We are looking for a Customer Service Advisor to join our Richmond team!** - Meet and greet customers, process their vehicles for the repair journey and assist with customer mobility needs. - Proactively reviewing,...

  • Commercial Advisor

    2 days ago

    Richmond, Australia BAE Systems Full time

    Perform purposeful work of national significance - Perfect opportunity to join the Defence industry - Enjoy interesting work, variety, development and flexibility within a strong team culture At BAE Systems we are recognised for delivering projects of global and national significance to our customers and with this we are known for developing some of the...

  • SHE Advisor

    6 days ago

    Richmond, Victoria, Australia BAE Systems Australia Full time $60,000 - $120,000 per year

    SHE ADVISORSHEGRADE 7RICHMOND OFFICE VICTORIAPERM PART TIME – 22 hours per week$3000 EMPLOYEE REFERRAL FEEWe have a great opportunity for a permanent part time (22hrs per week) Safety, Health and Environment (SHE) Advisor to join our SHE team. Reporting to the SHE Lead, this role is responsible for supporting the line of business through the provision of...

  • Communications & Knowledge Lead - Customer Care

    6 days ago

    Richmond, Australia Mecca Brands Pty Ltd Full time

    Since our very first day, MECCA’s purpose has been to enable our customers to look and feel their best and we pride ourselves on truly exceptional customer service. We are looking for our next superstar Communications Knowledge Lead to support Customer Care with all information needed to support our customers confidently and effectively. The Role You...

  • Customer Care Officer Level 1

    2 weeks ago

    Richmond, Australia Mercy Health Australia Full time

    Employment Type: Permanent full time Salary: $72,000 + Superannuation Location: Richmond (VIC) Upload with Application: Resume, cover letter, and all relevant qualifications Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our...

  • Customer Service Officer

    1 week ago

    Richmond, Australia Extend After School Care Full time

    **Full Time and Part Time considered** **Salary $50,000 - $55,000 + Super (EFT)** The Extend Group is a premium Outside School Hours Care (OSHC) provider, that provides exceptional care for children nationally. An exciting opportunity exists for an enthusiastic Customer Service Officer to join our small tight-knit team, based in our Melbourne Office....

  • HR Services and Systems Advisor

    2 days ago

    Richmond, Australia Grill'd Full time

    We’re looking for our next Human Resources guru in the making, you will have some experience with HR systems and an eagerness to learn and grow your HR career. **About the role**: As the HR Services and Systems Advisor, you’ll look after our HRIS (FlareHR) and play a key role in supporting the HR Services team across the employee lifecycle. This is a...