Customer Care Advisor

2 weeks ago

Richmond, Australia Swatch Group Full time

**About Swatch Group**
The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies components required by its 17 watch brands which include OMEGA, Longines, Tissot, Rado, Hamilton. Swatch Group employs more than 33500 people in over 50 countries.
**The Role**

This role will be responsible for
- Appropriate processing of customer escalations while adhering to brand and company’s policies
- Log all customer enquiries
- Provide first level technical support (training provided)
- Notify clients about delays or updates in regards to their repairs
- Processing and follow up of customer queries and orders for watch repairs
- Maintain customer database

The person in this role would need to have the following skills and experience
- Experience in fast paced customer enquiry or customer service environment mandatory
- Demonstrated experience dealing with difficult customers
- Excellent data entry, communication and organisation skills
- Decisive, firm, courteous, customer oriented, and able to manage pressure and challenges within the role
- Proficient computer knowledge, SAP / similar ERP system, Salesforce and Microsoft Office
- Excellent telephone etiquette and communication skills
- Technical knowledge in the watch making or other repair industry is highly beneficial

**How to Apply**

Job Reference: SGAU00503

  • Customer Service Advisor

    1 week ago

    Richmond, Australia Motorserve Full time

    Permanent Opportunity - Located in Richmond - Full Time or Part Time opportunities available! - Receive up to 50% on personal insurance **We are looking for a Customer Service Advisor to join our Richmond team!** - Meet and greet customers, process their vehicles for the repair journey and assist with customer mobility needs. - Proactively reviewing,...

  • SHE Advisor

    1 week ago

    Richmond, Victoria, Australia BAE Systems Australia Full time $60,000 - $120,000 per year

    SHE ADVISORSHEGRADE 7RICHMOND OFFICE VICTORIAPERM PART TIME – 22 hours per week$3000 EMPLOYEE REFERRAL FEEWe have a great opportunity for a permanent part time (22hrs per week) Safety, Health and Environment (SHE) Advisor to join our SHE team. Reporting to the SHE Lead, this role is responsible for supporting the line of business through the provision of...

  • Employee Relations Advisor

    17 hours ago

    Richmond, Australia Endeavour Group Full time

    Company Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Employee Relations Advisor

    17 hours ago

    Richmond, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Warehouse and Customer Care Coordinator

    1 week ago

    Richmond, Australia Friends with Frank Full time $60,000 - $70,000 per year

    Friends with Frank is a Melbourne-based fashion label, renowned for its timeless designs and exceptional quality. We cater to customers seeking staple pieces with enduring style, offering head-to-toe outfitting both in-store and online.We are seeking a Warehouse and Customer Care Coordinator to join our small team full-time at our Richmond warehouse in...

  • Service Advisor

    2 weeks ago

    Richmond, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    Ready to shift gears in your career? Whether you're a seasoned pro on the service desk or a skilled mechanic looking to move off the tools, this is your opportunity to join a team that values expertise and customer satisfaction above all else.Your New Company:Our client is a proud, family-owned dealership deeply rooted in the Hawkesbury community. With a...

  • People Systems Advisor

    1 week ago

    Richmond, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Digital Engagement Strategy Advisor

    4 days ago

    Richmond, Australia Talent International Full time

    **Job Details**: **Location** Richmond **Salary** Up to AU$585 per day **Job Type** Full Time **Ref** BBBH96538_1670221726 **Contact** Liam Lasslett **Posted** about 1 hour ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for a **Digital Engagement Strategy Advisor**...

  • Virtual Service Advisor

    1 week ago

    Richmond, Australia Tesla Full time $90,000 - $120,000 per year

    What to ExpectTesla Motors is looking for a customer service superstar to join our team as a Virtual Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a...

  • Automotive Service Advisor Hyundai Mitsubishi MG GWM

    1 week ago

    Richmond, Australia EJJE Auto Group Pty Ltd Full time $60,000 - $80,000 per year

    About the businessWindsor Auto Group is a family owned multi franchise dealership with state of the art facilities.About the roleWindsor Auto Group is looking for a highly motivated and experienced Service Advisor with exceptional customer service skills or mechanic that's looking to take the next step in their career.You must have previous face to face...