Change Management Specialist

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

**About the Role**:
We're seeking an experienced Change Management Specialist to own and optimize our central change management process. In this individual contributor role, you'll oversee critical change management changes across the organization while continuously improving the process itself. This position offers significant growth opportunities as you demonstrate your impact.

**Key Responsibilities**:

- Own the end-to-end change management process, ensuring all modifications follow established protocols
- Coordinate cross-functional implementation of engineering changes with mínimal disruption
- Track and report on change metrics, identifying bottlenecks and improvement opportunities
- Develop and maintain change management documentation and training materials
- Lead change control board meetings, facilitating decision-making among stakeholders
- Implement best practices and new methodologies to enhance the change management process
- Collaborate with engineering, operations, QA, and other teams to ensure smooth change execution
- Mentor junior team members on change management principles and practices

**Qualifications**:
**Must haves**:

- Bachelor's degree in Engineering, Computer Science, or related field
- 3+ years of experience in software engineering project management, with demonstrated change management expertise
- Strong understanding of software engineering processes and product development lifecycles
- Strong knowledge of JIRA configuration management
- Experience with change management tools and methodologies (ITIL, CMMI, etc.)
- Excellent documentation and communication skills
- Proven ability to drive continuous improvement in processes
- Strong organization and prioritization capabilities
- Experience with risk assessment and mitigation strategies

**Nice to haves**:

- PMP, CAPM, or change management certification
- Experience working in regulated industries (medical, finance, aerospace, etc.)
- Knowledge of Agile and DevOps methodologies
- Familiarity with configuration management tools and practices
- Experience leading process transformation initiatives

**Why Arkose Labs?**:
At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?
- Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
- Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
- Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
- Ideal Size: We're structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you're not just an employee; you're part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

**We value**:

- **People**: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
- **Team Work.** We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
- **Customer Focus**. We empathize with our customers and obsess about solv