Service Delivery

**Take hold of a monster opportunity and join our Member Business Enablement & Resolutions team as a Service Delivery Change Specialist. If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

A key requirement of this role will be to operate in line with the business frameworks and work closely with the Transformation Delivery Business Unit. As a Service Delivery Change Specialist, you will draw on your in-depth knowledge and experience in the financial services industry, business operations and business processes to understand and analyse customer needs to determine value add solutions.

Day to day, you'll:

- Work with leaders across Product and Services and other SMEs to develop a broad view of business operations and business processes
- Be a central contact point to provide expertise on the processes / business operations and engage with other SME’s and stakeholders to identify impacts of change initiatives.
- Co-ordinate and communicate the overall impacts and interdependencies of change initiatives to leadership teams and stakeholders so they are informed and able to prioritise change and manage impacts and any risks to service delivery.
- Identify people, business and customer related risks including factors that could affect, constrain, block, or influence the outcomes of change.
- Anticipate potential points of resistance and develop specific plans to mitigate or address the risks and issues.
- Work with leadership teams, and other specialist enabling roles, to ensure the effective implementation of change, including overseeing end to end change delivery.

This role is a max-term opportunity until 30-June 2026.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Extensive experience in the superannuation industry and understanding of business operational processes is required.
- Demonstrated inclusive, collaborative, and engaging approach; including the ability to consult, facilitate, negotiate, and influence with a broad range of people at all levels in a medium sized corporate environment.
- Proven ability to effectively plan, prioritise and manage multiple and competing activities including leading the work of other change and business resources directly or indirectly as required.
- Demonstrated professional work ethic with a proven ability to take on new challenges and be able to adapt to change.
- Demonstrated high level skills in stakeholder management and developing trusted and enduring relationships with business clients, including superior consultation, facilitation, and proven problem-solving abilities.
- Bachelor’s degree in Business, Finance, IT or other related field, or equivalent work experience.

**About us**

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.