Customer Solution Representative

7 days ago

Melbourne City Centre, Australia HAYS Full time

Drive your career forward with this one of Australia's leading automotive finances companies.
Your new company
If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this is the position for you For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here, and you’ll be working in a hugely supportive environment.

Your new role
We are looking for a Customer Solution Representative to join us.
- Managing both inbound and outbound calls with customers who have made complaints
- Investigating the circumstances relating to a customer’s complaint and liaising with other departments to identify correct policies & processes
- Using sound judgment and decision-making to recommend actions to be taken to resolve customer complaints
- Completing all relevant administration and documentation

What you'll need to succeed
- Previous or current Customer Service/ Collections experience
- Experience managing and responding to customer complaints
- Proven experience being self-motivated and results-driven with an ability to work under own initiative
- Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels

What you'll get in return
- Secure, free parking onsite
- Collaborative team environment
- Fantastic leadership and management team
- Rotating Roster 8:30am-6:00pm with work from home flexibility after training commences
- Competitive salary package

**LHS 297508** #2731063

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