Client General Manager

5 days ago

Sydney, Australia American Express Global Business Travel Full time

Position Summary

The Client Manager position is responsible for the retention, profitability and revenue growth of Business Travel clients in the local market segment in Australia. The position is responsible for managing a portfolio of Large Market and Global Clients at an M3 Role

PRINCIPAL ACCOUNTABILITIES
- Primary responsibility for retention and top line revenue growth of clients.
- Create winning client strategies. Internal account plans, client business plans and conduct client reviews.
- Produce meaningful client recommendations that meet business objectives, quantify value delivered, project program savings and drive premium revenue opportunities.
- Manage and influence client relationships.
- Manage existing contracts and negotiate renewals and adjustments in line with profit objectives.
- Closely manage risk, including creating retention strategies and pre-emptive bids.
- Manage compliance of client information and records.
- Build the Web-of-Influence to own key client decision maker relationships.
- Collaborate with Service Delivery to manage risk and facilitate issue resolution.
- Collaborate with CMS and Advisory services to provide client insights, identify opportunities and drive revenue.
- Create preference for American Express preferred suppliers.

Skills/Experience:

- Strong negotiation and influencing skills
- Superior communication and presentation skills
- Experience in dealing with procurement or finance directors
- High degree of commercial acumen
- Proven global and regional Client/Account Relationship Management
- Strong time management skills and ability to manage multiple concurrent tasks in parallel
- Opportunity analysis and a reasonable level of analytical skills
- Account planning and client strategy development

Location

Australia - Sydney

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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