Digital Operations Manager

4 hours ago

Murarrie, Australia Foot Locker Full time

Overview (Text Only): This role oversees the processes, strategy & management of digital operations for the Foot Locker APAC websites, responsible for delivering demand, CVR and ATC improvements. As a passionate and commercially savvy e-commerce expert; this position is responsible for delivering best in class digital activation. Working within a rapidly evolving and challenging environment this role will lead the team overseeing overall site projects and production including new product activation, website quality assurance, site issues triage and GTS liaison, product attribution for search and navigation & maintenance and execution of onsite promotions. Responsibilities:

- **Digital operations strategy**:Develop, lead and continually evolve a strong and impactful digital operations strategy, remaining agile and aligned with business priorities.
- ** Digital Operational management**: Adopt a strategic approach to ecommerce operations including intake and product activation, PDP readiness, launch, feed & catalog management, website quality assurance, product attribution, promo execution, product enrichment, reporting, issues triage and GTS liaison.
- ** Customer experience optimization**:Take a data led approach to reduce locally relevant customer journey friction points by building a strong strategy, leveraging local expertise, building team capability and cross functional alignment. Lead the team to build and execute a local experimentation framework and scale for long term integration.
- ** Team leadership**:Lead a team to deliver executional excellence, oversee performance, set inspiring benchmarks and coach the team to identify and act upon relevant opportunities and drive revenue.
- ** Analysis and insights**:lead, investigate and report on trends and performance to making locally relevant, data-led recommendations to the business. Oversee distribution of global reporting on team tasks such as product activation, on-site search, and category and navigation management.
- ** Collaboration**:Galvanize strong and impactful relationships with the broader e-commerce team, external agencies, Foot Locker Inc APAC cross-functional colleagues, vendor partners, licensee partners and global colleagues based in Europe and North America.

Qualifications:

- Bachelor’s degree in business or marketing
- 5-10 years related experience in ecommerce
- Experience leading teams to success
- Good understanding of digital business and key retail metrics
- Superior verbal and written communication skills that can be applied inter/intra departmentally to obtain critical information from other teams and among leadership.
- Strong organizational skills and highly deadline driven.
- Ability to juggle multiple responsibilities and projects and quickly shift priorities.
- Strong analytical and commercial acumen
- Strong understanding of project management methodologies and tools such as Jira and Asana.
- Expert level knowledge and experience with web based product, content and catalog management systems.
- Experience using Analytic tools (Adobe Analytics, Google Analytics, etc.)

**Benefits**:

- **Attractive Yearly Bonus**:

- ** A Flexible Hybrid Working environment.**:

- ** Excellent Staff Discounts on Foot Locker products - Nike, Adidas, ASICS and many more**:

- ** Free undercover on-site parking**:

- ** Access for you and your immediately family to our Employee Assistance Program**:

- ** Free access to Wellhub**:

- ** An inclusive and supportive team culture.

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