Product Manager

**Why work for us**

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

Take a look here what it's like to work at Tyro

As Product Manager for Deposits, you will play a key role assisting with the managing and supporting our Business Banking product offerings. You will also assist with managing initiatives and campaigns related to our deposit products, working closely with sales, operations, marketing and legal stakeholders.

Additionally the Deposits Product Manager will play a key role in major projects and initiatives to grow and expand the current product suite and look for opportunities to partner with third parties to add further value.

The Deposits Product Manager will have an analytical mind and the ability to translate data researched into reliable information that the business can use to continually improve the customer experience and ensuring the needs of stakeholders are met.

This is a key hire for the team, with a core focus on optimising the existing product and ensuring the Deposit product portfolio’s operational management is run effectively.

Reporting to the Product Lead, this role will be responsible for the product development and consistent, incremental improvement of Tyro Banking product providing our customers with an unrivalled and unique customer experience.

**Responsibilities**:

- Be the owner and provide leadership for product delivery for designated channels which will be driven by the product strategy, roadmap and backlog.
- Ensure that product developments in product are customer led through their implementation whilst working in an Agile delivery methodology with a multi-disciplinary Distribution/ Marketing/ Technology Team.
- Identify new customer features and enhancements for consideration; manage a clearly prioritised list of features and stories, based on input and direction of business stakeholders; and make trade-off decisions and recommendations on technical feasibility vs. customer desirability.
- Manage the breakdown of features into milestones, epics and stories while ensuring the backlog is ordered by priority and developers do not have any blockers.
- Participate in team activities like stand ups, backlog grooming, retrospectives, etc
- Ownership and accountability for in-market performance of delivered products, ensuring that our channels meet improvement, usage and customer satisfaction objectives.
- Working in a collaborative team, you will ensure that designated channels are operationally managed, and issues are resolved in an appropriate and timely manner, with a focus on overall/ end-to-end customer experience.

**Skills & Experience**:

- 2+ years' work experience in banking domain with in an appropriate combination of product development and ownership - led by the customer and delivered in an Agile methodology.
- Experience working in Agile team as a product owner/manager, empathy for customer needs and an ability to bring a team together and keep them engaged and focused is key.
- You'll also be adept at managing priorities between customer needs, team velocity, user experience and internal stakeholder requirements with extensive experience across multiple digital channels.

**Perks & Benefits**
- We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more

**Our Story**
- Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With
**10 industry firsts** to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and pr