Service Manager

4 days ago

Burwood, Australia Penfold Motor Group Full time

**Join a national company with a defined career path and growth opportunities**:

- ** Enjoy access to staff benefits including discounts on parts and servicing**:

- ** Excellent Remuneration Package, Company Car & Bonuses**

Join **Penfold Motor Group**, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 330 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

We are now looking for an experienced **Service Manager** to join the team based in **Burwood.**

**What the role entails**:

- Providing the best possible service to customers while maintaining an efficient and profitable operation
- Building and maintaining positive customer and employee relationships
- Operating at optimum capacity with good measures to ensure cost control
- Setting and obtaining service sales and profit objectives
- Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
- Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
- Ensure the service process is being closely monitored and controlled
- On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

**Skills & Experience Required**:

- Be someone who is passionate about the our brands
- Have proven leadership experience from a dealership service environment
- Have a high level knowledge of service department processes, policies and procedures
- Demonstrate excellent customer service with well developed communication skills both verbal and written
- Demonstrate experience in Service Department KPIs with great time management skills
- Experience with Pentana Solutions (Reynolds & Reynolds) preferred
- Current manual Drivers Licence

**The benefits of working with us**:

- Embrace development and mentoring from your team, fostering personal and professional growth
- Access discounted rates on Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family

  • Service Centre Manager

    1 week ago

    Burwood, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.O’Brien Glass are seeking an experienced,...

  • Service Delivery Manager

    2 days ago

    Burwood, Australia Cushman & Wakefield Full time

    **Job Title** Service Delivery Manager **Job Description Summary** Seeking a Service Delivery Manager to drive excellence in customer service, oversee operations, & optimise processes within their designated site portfolio The Cushman & Wakefield service delivery team is responsible for the delivery of a range of property and facilities management...

  • Manager Care Services

    6 days ago

    Burwood, Australia Multicultural Care Full time $90,000 - $120,000 per year

    Make a meaningful impact. Lead diverse care teams in delivering person-centred support to communities across Sydney.Multicultural Care is a leading not-for-profit organisation providing culturally sensitive home and community-based support to older people, people with disabilities, and their carers. We are seeking an experienced and values-drivenManager,...

  • Customer Service Manager

    2 weeks ago

    Burwood, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Reporting to the...

  • Service Management Analyst

    4 days ago

    Burwood East, Australia ESTA Full time

    About ESTA ESTA is the critical link between the Victorian community and the state's emergency services agencies and it partners with the agencies to improve service delivery to the community. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational...

  • Service Desk Lead

    1 week ago

    Burwood, Australia Logicalis Australia Full time

    We are a seeking a "Service Desk Lead" for on our client in Emergency services located in Melbourne. They use one of a kind communication services to manage the provision of advanced, operational communications for State level emergency services. As Service Desk Lead you will responsible for managing daily operations of the Service Desk, managing the Service...

  • Service Desk Officer

    1 week ago

    Burwood, Australia Logicalis Australia Full time

    We are a seeking a customer service orientated "Service Desk Officer" for on our client in Emergency services located in Melbourne. They use one of a kind communication services to manage the provision of advanced, operational communications for State level emergency services. As Service Desk Officer you will provide technical support to users in an...

  • Client Services Support

    1 week ago

    Burwood, Australia Australia Wide Office Staffing Full time

    Immediate start - temp with possible perm opportunity - 5 day week - full time - 8.30 am to 5 pm x Roster - $38 per hour 4+ weeks - Strong customer service management - Invoicing and data base maintenance (Zendesk) - Immediate start - Burwood **The Company**: Providing professional Public Auction and Valuation services in Melbourne since 1969. An exciting...

  • Consultant, Service Desk

    2 weeks ago

    Burwood, Australia IAG New Zealand Full time

    **READY FOR ANYTHING** At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We...

  • Client Service Officer

    1 week ago

    Burwood, Australia Ashdown Consulting Full time

    $31 per hour + super - 3 month contract - Burwood **Client Service Officer| 3 Month Contract | $34.26 per hour Incl.Super** - $31 per hour + super - 3 Month Contract - Burwood / Work from Home **About the Company** A large NSW government organisation is looking for a client service officer to work within a great team environment. This is located in...