Client Services Support

1 day ago


Burwood, Australia Australia Wide Office Staffing Full time

Immediate start - temp with possible perm opportunity
- 5 day week - full time - 8.30 am to 5 pm x Roster
- $38 per hour 4+ weeks
- Strong customer service management
- Invoicing and data base maintenance (Zendesk)
- Immediate start - Burwood

**The Company**:
Providing professional Public Auction and Valuation services in Melbourne since 1969.

An exciting opportunity for a senior customer focused individual with the potential to convert to permanency within this highly respected organisation.

**The Role**:
**Roster is 5 days full time across trading hours of Monday to Saturday. Mandatory days are Friday, Monday, Tuesday and every second Saturday with flexibility for the fifth day being Wednesday or Thursday. Hours are 8.30am - 5pm (4pm close on Saturday**
- Auction Front of House reception and customer service
- Preparation of client quotes and proposal documents
- Client liaison including appraisal bookings, sales follow up and progress monitoring
- Project management and progress monitoring
- Managing all office administration relating to Services
- Customer and product data entry and maintenance
- Maintaining records using Reckon/Xero accounting system

**The Person**:

- You have a passion for Customer Service and take pride in maintaining a professional, personable working environment
- A minimum of 5 years experience in a similar senior customer facing account services role
- Excellent computer skills - MS Excel, Word, Office and knowledge Zendesk or similar CRM software an advantage

You are a problem solver, can think on your feet, provide critical and logístical resolutions and the ability to win the confidence of the customer. Bring your outstanding communication / customer service skills to a role offering a permanent full time position for the right person



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