Customer Care Representative Casual

2 days ago

Abbotsford, Australia Munro Footwear Group Full time

Work with a fantastic Customer Care Team for Australia's largest Footwear Group
- On-the-job trainingStart your Retail Support Office career
- We are currently recruiting **Casual team members** to join the **Customer Care Team.** If you love retail and working with an awesome team, then this could be your next dream job

**About the role**

Our **Customer Care Team** is the heartbeat of our business. Working to provide the best customer experience and service through our omni-channel contact centre

As part of our continued customer service excellence, you will aim to exceed customer expectations and be proactive in following up on online customer queries, while adhering to best practices in all customer interactions.

**PLEASE NOTE**: This role requires flexible hours Monday through Friday, with some weekend work required.

**About you**
- Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels
- Experience working in a contact centre or similar sales/online support role
- Love working in a team environment

***About us**

With more than 290+ stores and 2500+ employees nationally and a brand-new state-of-the-art distribution centre, we are Australia's leading retailer and wholesaler of fashion and comfort footwear, owning and operating some of Australia's most iconic brands including Bobux, The Trybe, Midas, Mollini, Cinori, Mathers, Williams, Diana Ferrari, and Australia's largest online footwear retailer, Styletread

As a family-owned company, at Munro Footwear Group (MFG) we value our team, our loyal customers, and our dedicated suppliers. We work hard to play hard, we celebrate each other, and we believe every Team Member is an essential part of our ongoing success.

**What we offer**
- Generous employee discount for you and your immediate family
- Career Growth and development opportunities with a fun & friendly team
- Through our Employee Assistance Program (EAP) you'll have access to professional and confidential counselling and support services

You're not expected to have 100% of the skills listed above, we want you to grow and mature with the rest of the organisation.

If you are organised, have good availability and are looking to join a supportive team, then we invite you to explore this role - we would love to hear from you

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