Client Service Specialist

2 weeks ago

Perth, Australia Marsh Full time

We are seeking a talented individual to join our **Insurance** **Operations** team at **Marsh**. This role will be based in our **Perth** office.

In this role as **Client Service Specialist** you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle.

**We will count on you to**:

- Consistently use the required IT Applications to maintain compliance, accuracy, and workload, contributing to resource allocation and process improvement.
- Ensure timely and accurate production/processing of client transactions including but not limited to:

- invoices and related policy accounting documentation
- quotation and placing slips
- premium and adjustment calculations
- information and documentation for Pre-Renewal and Broking meetings
- draft policy wordings and endorsements.
- Support the achievement of high levels of client satisfaction through effective administrative support to Account Brokers.
- Support effective working relationships with clients and insurers as required by the Account Brokers.
- Ensure that accurate up-to-date records on all clients are maintained at all times.
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients.

**What you need to have**:

- Excellent communication skills (verbal and written).
- Strong administration and organizational skills.
- Sound knowledge of Microsoft Office Suite and a fast learner of other computerized systems.
- Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management skills.
- Motivated self-starter focused on achieving results and able to work autonomously as well as be a team player.

**What makes you stand out**:

- High School Certificate or equivalent.
- Experience in a similar broking/operational role, preferably in an insurance-related field.
- Tier 1 ANZIIF Broking License.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Marsh**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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