Field Service Controller

3 days ago

Moorebank, Australia Toyota Material Handling Australia Full time

**About TMHA**:
Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO.

TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.

**About the Role**:
Toyota Material Handling Australia (TMHA) are seeking a Field Service Controller (Scheduler) to join our fantastic team at our Sydney Branch located in our branch in Moorebank. Reporting to the Field Service Manager, the Field Service Controller (Scheduler) will be responsible for coordinating and optimising the scheduling and dispatching of Field Service Technicians to customer sites to address breakdowns, scheduled maintenance and repairs.

**Key Duties & Responsibilities**:

- Efficiently schedule and dispatch Field Service Technicians to customer locations based on geographic location, skills, and urgency of service requests.
- Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.
- Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.
- Optimise routes and schedules to minimise travel time and maximise efficiency, reducing operational costs where possible.
- Handle customer enquiries in a professional and empathetic manner, working towards swift resolution.
- Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.
- Maintain accurate records relating to service and breakdown jobs.
- Coordinate quoted Additional Repair job & third-party suppliers for breakdown jobs.
- Monitor service Work In Progress.
- Monitor technician’s work hours on a daily basis.
- Generate regular reports on service metrics, including response times, completion rates, job totals etc and present findings to Field Service Manager.

**About You**:

- Previous experience in a similar role is advantageous but not essential.
- Experience in the Material Handling Industry or Industrial Services Industry also advantageous but not essential.
- Experience using an ERP system (M3, SAP etc) advantageous.
- Proven ability to plan and prioritise work.
- Superior communication, interpersonal & time management skills.
- Proven ability to effectively resolve problems in a timely manner.

**Benefits at TMHA**
- Paid Parental Leave Program
- Family Day Events
- Family Christmas Parties
- Free access to WHEREFIT to gain exclusive offers for health, fitness, and wellbeing
- Corporate Health Insurance
- Employee Assistance Program available to you and your family
- Dedicated monthly onsite support at our metro locations
- Sense of Purpose with quarterly donations made to local charities and junior sporting clubs
- Onsite School Vacation Care Program
- Enjoy exclusive discounts across Officeworks, Toyota Insurance, Kinto & Canberra Raiders apparel.
- Financial Wellbeing activities
- Kid’s School Holiday packs with a range of activities
- Career development initiatives.
- Employee Referral Program

**Our Commitment**:
**Interested?

  • Field Service Manager

    1 week ago

    Moorebank, Australia Toyota Material Handling Australia Full time

    **About the Role** Reporting directly to the Branch Service Manager, the incumbent is responsible for managing and leading the operational activities of the Field Service Team. You will ensure that the team is meeting relevant KPIs, working to TMHA standards and addressing customer needs in a safe, efficient and effective manner throughout the field. **Key...

  • Field Service Technician

    6 days ago

    Moorebank, Australia ABB Full time

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Customer Serv &...

  • Field Service Technician

    2 weeks ago

    Moorebank, Australia ABB Full time

    W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard - dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co...

  • Maintenance Controller

    3 days ago

    Moorebank, Australia Kennards Hire Full time

    **Maintenance Controller** **Concrete Care Moorebank** - ** Largest family-owned equipment hire company in ANZ + great employee benefits**: - ** Culture is our secret sauce-we care about our team mates & customers like family**: - ** Training & career development-build your career with us**: - ** $81,234 salary package inc super + profit share + $1,000...

  • Maintenance Controller

    6 days ago

    Moorebank, Australia Kennards Hire Full time

    **Maintenance Controller** **Concrete Care Moorebank** - ** Largest family-owned equipment hire company in ANZ + great employee benefits**: - ** Culture is our secret sauce-family, innovation, customer service, down to earth**: - ** Training & career development opportunities -build your career with us**: - ** Monday to Friday only - no weekend...

  • Field Service Manager, Drives

    4 days ago

    Moorebank, Australia ABB Full time

    **Field Service Manager, Drives (East Coast)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Forklift Technician

    1 week ago

    Moorebank, Australia Toyota Material Handling Australia Full time

    At Toyota Material Handling Australia (TMHA), we are looking for Workshop and Field Service Technicians to work on our product in Sydney. You don't need any prior forklift or heavy machinery experience. We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. With full training provided, you'll enjoy...

  • Waste Coordinator, Environmental Assurance and Protection

    6 days ago

    Moorebank, Australia Amazon Commercial Services Pty Ltd Full time

    High school or equivalent - Excellent attention to detail and work with the highest level of accuracy - Strong written and oral communication skills - Proven ability to clearly communicate with managers and associates at all levels - Proficiency with Microsoft Office products (Word, Excel, Outlook and Explorer) - Can lift up to 25Kg, stand/walk during shifts...

  • Service Coordinator

    3 days ago

    Moorebank, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. At Coates, we understand that...

  • Offer Good Salary to Control and Maintenance

    6 days ago

    Moorebank, Australia All Aussie Fire Full time

    **All Aussie Fire** is a rapidly expanding fire protection business based in Moorebank, Sydney. We provide a range of services including certification, servicing, installation, maintenance, council fire order upgrades, fit outs, after hours assistance and 24/7 emergency service. Our aim is to develop long term relationships with our customers and ensure that...