Communications Operator

7 hours ago

Sunshine Coast, Australia Queensland Government Full time

**_Police Communication Operators work within a dynamic environment, that is committed to providing superior, client focused 'Triple Zero Call Taking and Police Dispatch' services across Queensland in response to community requests for assistance.

This is not a role for the faint hearted But it's one with great purpose

About You:
We need people with compassion, and a genuine desire to assist our community when they need it the most? Do you stay calm when under pressure?

Are you a quick learner? Do you maintain a strict standard of professional conduct? Do you want to work in a team that is as dynamic as the environment, who will 'Have your back'?

Do you have experience in customer service, sales, call centres, reception duties and are looking for a change that can make a difference in people's lives?

If you said yes to these questions, then the QPS Communications Group - Recruitment Team are waiting to hear from you.

Your role will include:
Answering Triple Zero (000) emergency calls for service from the Qld public in challenging situations
Accurately recording important time critical information from callers
Identify and allocate resources to life threatening or significant situations
Accurately relay information to operational police officers
Answering routine telephone requests for assistance from the public Police Communications Operators are required to work shift work (24/7), including weekends and public holidays.

You will enjoy a variety of benefits, including:
Competitive salary, generous superannuation and leave loading
Receive shift penalties in accordance with current Queensland Public Service Officers and Other Employee's Award
A diverse working culture
Career training and development opportunities

The Communications Operator Course consists of 3 phases:
Phase 1 - Foundations (4 weeks): Onboarding and basic Incident creation.
Phase 2 - Call Taking (7 weeks): Receiving 000 phone calls and complex Incident creation.
Phase 3 - Dispatch (7 weeks): Continuous monitoring, channel control, officer safety, dispatching, updating and finalising incidents.

Each phase consists of classroom-based training as well as a consolidation period in the live environment where participants are supported by an experienced Communications Operator.

How to Apply:
Please submit a written statement of no more than 2-pages outlining your suitability for the position by addressing the key accountabilities, a typing certificate demonstrating a minimum 40 WPM with 98% accuracy, and your updated resume which includes a minimum of two referees with their current contact details, one of which, must be your current supervisor.

If you are shortlisted through this process, you will be contacted to commence the next phase of the recruitment process.

Please refer to the recruitment guide for further information.

*Positions available at TOWNSVILLE, MAROOCHYDORE and CAIRNS Police Communications Centres.

Applications to remain current for 12 months.

Job Ad Reference: QLD/611780/24
Closing Date: Monday, 3rd February 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License._

  • Communications Operator

    2 weeks ago

    Sunshine Coast, Australia Queensland Government Full time

    **Police Communication Operators work within a dynamic environment, that is committed to providing superior, client focused 'Triple Zero Call Taking and Police Dispatch' services across Queensland in response to community requests for assistance. Your key accountabilities The core capability requirements for this role are: - Manage calls for service, in...

  • Operations Manager, Community Services

    2 weeks ago

    Sunshine, Australia Baptcare Full time

    Operations Manager Community Services Victoria Sunshine - Full Time Max term Contract September 2025- August 2025 About us We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia....

  • Communication Officer

    2 weeks ago

    Sunshine Coast, Australia Queensland Health Full time

    A unique and exciting opportunity exists for the Communication Officer to support the Director Communications and Corporate Affairs with a comprehensive external media, marketing and strategic communications service to staff across Sunshine Coast Hospital and Health Service. The Communication Officer (Media) reports to Director Communications and Corporate...

  • Community Healthcare Specialist

    2 weeks ago

    Sunshine Coast, Australia beBeeCare Full time $82,429 - $108,732

    Job Title:Clinical Nurse">Job Description:This is a part-time Clinical Nurse position that will provide comprehensive specialist nursing care, clinical expertise and leadership to our Home and Community Service. The role will support the service as a clinical and management resource in delivery of quality and best practice nursing care while leading,...

  • Community Physiotherapist

    2 weeks ago

    Sunshine Coast, Australia Team Rehab Solutions Full time

    Community Physiotherapist | Sunshine CoastTeam Rehab Solutions is looking for a passionate Physiotherapist to join our dynamic multidisciplinary team on the beautiful Sunshine Coast.24th July, 2025Team Rehab Solutions is looking for a passionate Physiotherapist to join our dynamic multidisciplinary team on the beautiful Sunshine Coast. This is an exciting...

  • Crane Operator

    6 hours ago

    Sunshine Coast, Australia The Civil People Full time

    **The Perks!** - Privately owned company who hire on culture! - Long term career opportunity - Lead role in business! - Exciting projects across the Sunshine Coast - Great working conditions + hourly rate **The Business!** With a rich history, and solid market distinction spanning over 30 years as an award winning national crane hire company, join a...

  • Production Operator

    4 weeks ago

    Sunshine Coast, Australia Lactalis Australia Full time

    Join to apply for the Production Operator role at Lactalis AustraliaJoin to apply for the Production Operator role at Lactalis AustraliaGet AI-powered advice on this job and more exclusive features.We are looking for a dedicated individual who is flexible and adaptable to work a variety of work rosters, show attention to detail, and have a demonstrated...

  • Production Operator

    4 weeks ago

    Sunshine Coast, Australia Lactalis Australia Full time

    We are seeking a dedicated and adaptable individual to join our team as a Production Operator in Nambour. This full-time, permanent role requires a team-oriented, self-motivated candidate with the ability to work shift work and overtime, with a strong focus on safety and quality.Key responsibilities include:Operating fill and pack production linesProcessing...

  • Unified Communications Technician

    7 days ago

    Sunshine Coast, Australia Queensland Government Full time

    Role responsibilities: Supervise a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate. Document and maintain the data network and unified communications infrastructure within the Digital Partnership Team...

  • Loader Operator

    2 weeks ago

    Sunshine Coast, Australia Programmed Full time

    Our client, based in Bli Bli, is currently seeking an experienced Front End Loader Operator for an immediate start within a quarry environment. Our client, based in Bli Bli, is currently seeking an experienced Front End Loader Operator for an immediate start within a quarry environment. **About the role;** - Operation of Sales Loaders - General labouring...