Communications Operator

4 days ago

Sunshine Coast, Australia Queensland Government Full time

**_Police Communication Operators work within a dynamic environment, that is committed to providing superior, client focused 'Triple Zero Call Taking and Police Dispatch' services across Queensland in response to community requests for assistance.

This is not a role for the faint hearted But it's one with great purpose

About You:
We need people with compassion, and a genuine desire to assist our community when they need it the most? Do you stay calm when under pressure?

Are you a quick learner? Do you maintain a strict standard of professional conduct? Do you want to work in a team that is as dynamic as the environment, who will 'Have your back'?

Do you have experience in customer service, sales, call centres, reception duties and are looking for a change that can make a difference in people's lives?

If you said yes to these questions, then the QPS Communications Group - Recruitment Team are waiting to hear from you.

Your role will include:
Answering Triple Zero (000) emergency calls for service from the Qld public in challenging situations
Accurately recording important time critical information from callers
Identify and allocate resources to life threatening or significant situations
Accurately relay information to operational police officers
Answering routine telephone requests for assistance from the public Police Communications Operators are required to work shift work (24/7), including weekends and public holidays.

You will enjoy a variety of benefits, including:
Competitive salary, generous superannuation and leave loading
Receive shift penalties in accordance with current Queensland Public Service Officers and Other Employee's Award
A diverse working culture
Career training and development opportunities

The Communications Operator Course consists of 3 phases:
Phase 1 - Foundations (4 weeks): Onboarding and basic Incident creation.
Phase 2 - Call Taking (7 weeks): Receiving 000 phone calls and complex Incident creation.
Phase 3 - Dispatch (7 weeks): Continuous monitoring, channel control, officer safety, dispatching, updating and finalising incidents.

Each phase consists of classroom-based training as well as a consolidation period in the live environment where participants are supported by an experienced Communications Operator.

How to Apply:
Please submit a written statement of no more than 2-pages outlining your suitability for the position by addressing the key accountabilities, a typing certificate demonstrating a minimum 40 WPM with 98% accuracy, and your updated resume which includes a minimum of two referees with their current contact details, one of which, must be your current supervisor.

If you are shortlisted through this process, you will be contacted to commence the next phase of the recruitment process.

Please refer to the recruitment guide for further information.

*Positions available at TOWNSVILLE, MAROOCHYDORE and CAIRNS Police Communications Centres.

Applications to remain current for 12 months.

Job Ad Reference: QLD/611780/24
Closing Date: Monday, 3rd February 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License._

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