Technical Consultant

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer Success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant

**To be successful in this role, you need**:

- To immediately impact clients by partnering throughout the entire life-cycle of projects to define, design, develop and implement custom software solutions using Appian s low-code platform
- To lead discussions with external clients to understand their business processes and technical needs
- To lead and mentor consultants through fast past, software implementations
- To propose conceptual technical solutions and make changes based on the client s feedback in an Agile environment
- To design, build and launch new relational data models in production
- To develop APIs to integrate with multiple systems
- To establish and implement metrics to optimize team delivery and measure business agility in terms of predictability, reliability, and adaptability
- To collaborate with client s technical teams and business users as needed throughout the entire software development life cycle
- To be skilled at working with clients to define business processes and gather functional and technical system requirements
- To ask why questions and solve the right problems
- To be a leader; Passionate about mentoring and developing others
- To be passionate about technology and to enjoy continuously learning
- To be successful on cross-functional teams; to have built products using agile methodologies
- To be an excellent communicator and comfortable presenting to both technical and non-technical audiences

**Some of the tools and resources we will equip you with include**:

- **Training**:
During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and Appian training, but you will also complete a CS specific bootcamp to prepare you for your first client project
- **Growth**:
Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow CS members, guild participation, or free online trainings, there is always somewhere to turn for technical and professional growth
- **Career**:
CS career planning concentrates on three main tracks - technical, focus, and business and it s up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you
- **Culture**:
Appian s customer success group is quickly expanding but the culture continues to make the department feel like a small community. Monthly social events are planned virtually and in the DC area by our Center of Funcellence while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time

**Basic Qualifications**:

- 5+ years of experience with hands-on software development or technical consulting
- B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
- Willingness to travel; 50% to support customer engagement

**Preferred Skills**:

- Agile software development practices, pair programming, stand-ups, planning sessions, and sprints
- Experience leading small teams through post-sale software implementation
- Basic understanding of object oriented programming
- Experience working with relational databases
- Experience with database design or data modelling
- SQL skills - writing queries, joins, views, etc.
- Knowledge of software testing practice; Test-driven development, setup and execution of automated test suites within a continuous integration framework
- Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
- Amazon Web Services (AWS); Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers

**About Appian**

Before Appian was a company, it was an idea. Not about a product or a market, but about the culture needed to sustain innovation and value. Today, we help businesses build apps and workflows rapidly, with a low-code automation platform.

Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. We have worked thoughtfully to create an inclusive, agile and collaborative work environment where employees feel challenged, and