Experienced Scheduler

1 week ago


Footscray, Australia Pearl Home Care Melbourne Central Full time

**Job Opportunity: Experienced Scheduler & Customer Service Officer - Aged Care**
**Location**: Footscray, Melbourne VIC
**Employment Type**: [Full-Time]

**About Us**
We are a respected provider of community-based aged care services. Our team is dedicated to delivering compassionate, client-centred support that promotes independence and wellbeing. If you’re an experienced professional who thrives in a coordination and client service role, we’d love to hear from you.

**Key Responsibilities**
**Service Scheduling & Coordination**
- Develop and maintain accurate rosters for care staff
- Manage last-minute changes and adapt to evolving client needs
- Coordinate with staff and families to ensure seamless care delivery

**Customer Service & Frontline Support**
- Be the welcoming and responsive first point of contact
- Respond to client enquiries with warmth and professionalism
- Assist with booking services and maintaining clear communication

**Administrative & Compliance Duties**
- Maintain up-to-date records aligned with aged care standards
- Support billing, reporting, and documentation processes
- Collaborate with internal teams to ensure operational efficiency

**Skills & Experience**
- Minimum 2 years’ experience in scheduling or customer service within aged care
- Excellent communication and time-management skills
- Familiarity with care management systems and Microsoft Office
- Knowledge of aged care service models and compliance frameworks
- Strong empathy and ability to build rapport with clients and families

**Perks & Culture**
- Supportive and inclusive work environment
- Opportunities for professional development
- Meaningful work that improves lives
- Office close to public transport and local amenities

**Job Types**: Full-time, Permanent, Contract, Internship, Graduate

Pay: $50,000.00 - $70,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

**Experience**:

- Aged Care or NDIS Scheduling: 2 years (required)

**Language**:

- English well (required)

Work Authorisation:

- Australia (required)

Work Location: In person


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