Customer Service and Sales

2 weeks ago

Adelaide CBD, Australia TSA Group Full time

Company Description

At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations.

TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the best technology to their customers, and that’s why we partner with them so well.

**Job Description**:
Your role will start within our Adelaide CBD office, where you will be trained by our experienced team, who will teach you everything you need to know You will be up-skilled in multiple systems, communication techniques and other learning materials to conduct your role confidently.

From there, you will answer inbound calls where you will handle customer enquiries, represent, promote and sell a wide range of Telstra products and services.

What you need to know:

- Work a hybrid model (mix of WFH and in office) and/or a 9-day fortnight after 3 months in the role - the choice is yours
- A starting base salary of $50,500 plus Super and a Monthly Incentive Structure, base increases to $51,000 post probation.
- Our customers need us around the clock, so this role works on a roster across Monday - Saturday between 7:30am - 6:30pm (shifts are 7.6 hours)
- This is a Full-Time position
- 5 week training program in a supportive environment

Why work with TSA?
- Our #TSAWays are what we are all about. Think of them as the vibe
- Join a company that promotes from within - work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people
- We are proud of our fun, friendly and supportive team environment

**Qualifications**:
So, who are you?
- A Great Character - respectful, open, honest, transparent and authentic, with integrity
- A Strong Communicator - personable as well as articulate
- Driven - no task is too big
- Technically Savvy - can navigate multiple systems at once
- Organised - you are always two steps ahead
- Engaging - people love interacting with you
- Resilient - you bounce back from difficulties
- Collaborative - you love working with and learning from others
- Flexible - you work around requests to ensure results are delivered

We want you to love what you do and where you do it We are looking for our next TSA Legend and it could be you

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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