El1 Assistant Director Veterans' Home Care Program

7 days ago

Sydney, Australia Department of Veterans' Affairs Full time

Salary Range: $118,220-$129,820 + Attractive Superannuation
- Contact Officer: Jacqueline Boyd 02 9213 7832

The Client Engagement and Support Services Division is the gateway for veterans and their families to access services that will maintain and enhance their quality of life by improving their physical and mental wellbeing.

Client Programs Branch (CPB) manages a range of health and community programs and services that promote early interventions, prevention and treatment for veterans and their families. The Veterans’ Home Care Program aims to help clients live in their own home for longer by providing a small amount of practical help around the house.

**Duties**
- Manage stakeholder relationships within and across the Branch, Division and Department.
- Lead and manage a small team delivering the VHC Program Management work. Develop, coach and mentor employees, manage performance, and identify training needs.
- Prepare high quality written materials such as correspondence, ministerial submissions, briefs, Commission submissions and DVA executive briefings.
- Manage the VHC program management and operations functions including:

- Developing, implementing and communicating changes to the program;
- management of program documentation, operational procedures; risk management and reporting;
- Liaise with clients to resolve complex case issues.
- Work with partners across the department to review program parameters and contribute to program design.
- Ensure effective communication across a geographically dispersed team, and establish and enhance existing relationships with key internal and external stakeholders.
- Contribute towards management outcomes of the branch and division, including monitoring and analysing performance against specified performance measures.
- Provide coordination, advice and assistance with complex program, client and contractual issues raised by VHC providers and other areas within DVA.

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Notes**

A merit pool will be established that may be used to fill similar positions (ongoing/non-ongoing) within the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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