IT Support Analyst

2 weeks ago

Brisbane, Australia Halcyon Knights - LogicMelon Full time

Our client is an award winning law firm winning the employer of choice award for gender equality for the 10th consecutive years and we have an excellent opportunity for an experienced IT Support Analyst to join our clients dynamic and supportive IT Team.

The role will be **full-time in our clients office** based on the lively Eagle Street, Brisbane CBD.

**Duties and Responsibilities include (summarised)**:

- Troubleshoot and solve technical issues with a focus on delivery.
- Manage and support Microsoft Active Directory, Windows Operating Systems, desktops, laptops, printers, and SOE environments.
- Support mobile devices in a corporate environment.
- Manage and support Cisco Telephony and Audio-Visual equipment, including the Webex App and Webex Room Devices.

**Ideally you'll have experience in (summarised)**:

- Sound technical knowledge and problem-solving abilities.
- Knowledge of ITIL best practice framework.
- Demonstrated experience in managing and supporting Microsoft Active Directory, Windows Operating Systems, desktops, laptops, printers, and SOE environments.
- Excellent focus on customer service and communication skills.
- Diploma or degree qualification in IT.

This is an exciting opportunity to work in a great organization and be an integral part of a dynamic IT team. If you have a passion for IT support and a commitment to providing exceptional customer service, we would love to hear from you.

87070

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