Technical Support Officer

13 hours ago

Morwell, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The Technical Support Officer (TSO) is responsible for assisting the Housing Call Centre (HCC) in achieving key performance indicators (KPIs) on a team and centre basis. The TSO supports the centre in maintaining best practice requirements and assists with management of escalated customer complaints and stakeholder management. The TSO also assists staff with their developmental needs and day to day technical queries.

**ACCOUNTABILITIES INCLUDE**
- Assess complex client queries for housing services and make decisions from a range of established policy, procedures, and legislative requirements.
- Interprets and applies policies, drafts simple policies using research skills and consults with stakeholders and provides feedback on draft policies.
- Handle and resolve escalated telephone calls including customer complaints regarding maintenance queries.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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