Service Delivery Officer

**Introduction**:
At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down

**Our fantastic culture lives and breathes our values**:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+)

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.

The good stuff
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like paid parental leave, employee assistance program
- Celebrating you With monthly rewards and recognition
- Internal training and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing Aussie merch
- Discounts at various retailers and gyms

**Description**:
What we are looking for

We are looking for Residential Service Delivery Officers to join our growing team on a permanent full time basis (37.5 hours per week to be worked between a 8am to 8pm, Monday to Friday, and 8:30am - 4:30pm Saturday). This position is based at our Morwell office.

This is a call centre-based position providing support to the service delivery team. Day to day, the role looks like:

- Liaising with customers, sales and technical staff
- Handling inbound calls in relation to customer orders and enquiries
- Assisting procurement to ensure the timely delivery of required equipment for projects
- Managing customer’s contracts and Service Level Agreements
- Performing quality assurance examinations to ensure services meet to our high standards
- Coordinating orders using our provisioning system and intervene manually when required

All entitlements will be in accordance with the Telecommunications Award 2020, and the Fair Work Australia National Employment Standards.

**Skills and Experiences**:
The things that are really (really) important

Experience in data entry and customer service is essential to succeed in this role, and experience within the telecommunications industry or a call centre environment is an advantage Specifically, you must be able to handle customers problems and have the resilience to find them a solution.

You also need to be a clear communicator and be able to converse and explain technical information in an 'easy to understand' manner. Computer literacy is also a must, as you need to type up notes from calls, and use basic software packages etc. If you have this and the ability to work independently and as part of a team, then this role is perfect for you

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.