All Round Operator

CHARMINE BETONIO

SUMMARY

Competent, compassionate, and empathetic Shipping Associate with 4 years of experience in the Shipping industry. An accomplished delegator for responsibilities spanning appointment setting, trends analysis, compliant processing, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.

PROFESSIONAL SKILLS
- Trends Analysis
- Customer Retention
- Problem Solving
- Making Copies
- Process Improvement
- Appointment Setting
- Compliant Processing
- Multi-line Phone Operations
- Record Keeping
- Inbound Calls
- Accounts Payable

WORK EXPERIENCE

Shipping AssociateJul 2019 - Present

Vertex One Apparel Philippines Incorporation Lapu - Lapu City Cebu, Philippines
- Processed bills of lading, invoices and shipping documents to provide transaction summary and documentation.
- Documented cargo amount, weight and dimensions to maintain updated records.
- Documented data regarding delivery times and routes to maintain consistent information and enable history tracking.
- Validated shipping methods, rates and routes from pick-up location to final destination to determine reliability and stability.
- Negotiated with freight company vendors to provide budget friendly shipping costs, offering reasonable fees to customers.
- Communicated with transportation and shipping services to determine logistics details.

Assistant Machine OperatorApr 2015 - Mar 2018

Innolux Corporation Tainan, Taiwan City, Taiwan R.O.C
- Assist and operate the product of the machine to undergo the inspection of the product if there is the defect and inspect the quality of the led panel if good and No Good.
- Operated equipment to exceed production targets.
- Thrived in fast-paced environment with energy and enthusiasm.
- Troubleshot problems and diagnosed system faults.
- Inspected products and services to comply with quality standards.
- Carefully package finished products and prepared for shipment.
- Achieved service time and quality targets.
- Graded and packaged finished products, transporting items for additional, storage or shipment off-site.
- Unloaded and loaded items conveyors, machines and conveyances.

Team MemberSep 2013 - May 2014

PHILIPPINE PIZZA INC Cebu City 6000 Philippines, Philippines
- Generated and increased sales by serving customers on trade counters.
- Served customers pleasantly and efficiently to complete transactions through company sales systems.
- Entered invoices, sales orders and credit notes into organizational systems within set time frames.
- Developed and implemented marketing campaigns to promote team’s products and services.
- Collaborated with other departments to ensure successful project completion and team spirit.
- Monitored team performance and identified areas for improvement to make sure improvement of the team morale and productivity.

Front -end CashierApr 2012 - Sep 2012

My Shopping lane Cebu Corporation SM City Consolacion, Cebu City, Philippines
- Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler’s checks, or automatic debit card for they purchase items.
- Answered customer telephone calls promptly and appropriately with their inquiries.
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks collected for customer orders.
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures to enhance your capabilities.

CashierSep 2010 - Mar 2011

Metro Retail Store Group Incorporation (VICSAL) Cebu City, Philippines
- Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners.
- Utilized and mastered state-of-the-art point-of-sale system tools, including the cash register, barcode scanner, receipt printer, and debit/credit card reader.
- Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler’s checks, or automatic debit.
- Counted money in the cash drawer at the beginning and end of shifts.

Supermarket CashierNov 2009 - Apr 2010

Super value Incorporation Cebu City, Philippines
- Worked in a fast-paced environment and handled high-volume of customers.
- Monitored checkout lines to ensure customers were served in a timely manner.
- Performed daily opening and closing procedures for cash registers.
- Counted money in cash drawers at the beginning and end of shifts to ensure accuracy

EDUCATION & CERTIFICATIONS

College Graduate: Business AdministrationJun 2005

University Of Cebu (Main Campus), Sanciangko Street, Cebu City

Certifications
- Training and Skills
- Special awards or commendations Publications
- Job performance reviews
- Certified Assistant Machine