Support Branch Team Leader

3 days ago

Clayton, Australia Kennards Hire Full time

Support Branch Team Leader

Clayton, VIC
- Largest family-owned equipment hire company in ANZ and still growing
- Culture is our secret sauce-we care about our team mates & customers like family
- Ongoing training & career development opportunities

Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.

And with 86% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome

Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs

**About the role**

The primary purpose of the Support Branch Team Leader is to manage and support a team of locally based Customer Service Agents to respond to inbound and outbound call needs, delivering exceptional customer service. Exceptional service involves identifying the best solution to meet a customers’ need.

**About you**
- Demonstrated previous experience in a supervisory role and the ability to delegate tasks and coach others
- Enjoy the coaching of others
- Have experience creating individual development plans based on performance
- Strong problem solving skills
- Planning skills with the ability to adapt to changing priorities
- Rostering and scheduling skills
- Excellent customer service skills
- Have high attention to detail
- Excellent interpersonal, written and verbal communication skills

**Why join the family**
- We are Australia and New Zealand's largest family-owned equipment hire company
- Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan
- We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- 'Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social event

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