Field Staff Team Leader

4 days ago

Clayton, Australia The myHomecare Group Full time

A rare secondment opportunity to step into the role of **Field Staff Team Leader.** If you enjoy leading and motivating frontline workers, mentoring, coaching, supporting development opportunities and providing exceptional customer service, then this role is for you.

**As a Field Staff Team Leader, you will**:
Work closely with our field staff to ensure that the delivery of client centric services is in line with the vision and values of the organisation, producing quality care.

**Key Responsibilities & Duties**:

- Establish and maintain positive relationships with internal and external stakeholders, including office and field staff as well as clients, families and guardians
- Provide ongoing guidance, mentoring and training to a team of community support workers
- Complete documentation and administrative reporting as required
- Assisting in the successful process of recruitment, onboarding, and induction of new staff to achieve client and business objectives
- Manage and lead the day-to-day operations of your team including the recruitment, training, induction of our support workers and nurses
- Manage client service feedback and complaints and ensure feedback process is addressed, and complaints resolved
- Maintain and encourage a safe work environment in accordance with the Occupational Health and Safety legislation
- Oversee skill validation of field staff that does not require clinical input
- Yearly staff appraisal with field staff to determine areas of improvement to work on and recognise development and achievements

**You will bring the following to the role**:

- Experience working in aged care, community services or disability services
- Certificate III or IV in aged care, community services or similar qualification
- Knowledge of Home Care Packages, Commonwealth Home Support Program and Aged Care Quality Standards is highly desirable
- Experience managing field and/or remote work teams
- Problem-solving abilities with the ability to think critically
- Ability and willingness to embrace change
- Experience with conflict resolution and positive business outcomes
- Enthusiastic attitude with the capability to influence and develop a strong team culture
- Strong written and verbal communication skills
- The ability to work independently
- Competent computer skills
- Flexibility to travel within the Victoria metro region on an as required basis depending on the needs of the business

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