State Manager

1 week ago

Brisbane, Australia Queensland Government Full time

**About the Office of the Director of Public Prosecutions

The Office of the Director of Public Prosecutions (ODPP) represents the State of Queensland in criminal cases. The ODPP's significant responsibility is to prosecute criminal matters in the High Court of Australia, Court of Appeal (Qld), Supreme Court, Mental Health Court, District Court, the Childrens Court of Queensland and the Magistrates Court (in limited locations and matters).

About your opportunity

A temporary AO7 State Manager role is available on a flexible full-time basis, until 30 June 2025 with a possibility of extension.

As a State Manager the incumbent will:

- Oversee service delivery in accordance with Charter of Victims' Rights, by setting service delivery standards and ensuring consistent high-quality services are delivered to victims of crime, including complaints referral and assessment processes.
- Develop and maintain policies and procedures associated with the provision of accurate and timely information and monitor implementation by chamber-based staff.
- Develop metrics and targets for the victim liaison service, and use the data to identify and address issues, to drive performance improvement.
- Lead a team of Victim Liaison Coordinators in the delivery of victim liaison services, and provide advice, guidance and training to coordinators and Victim Liaison Officers.
- Recruit and train sufficient staff to ensure continuity of service provisions, in consultation with the ODPP HR Unit.
- Establish the Victim Liaison Call Centre Pilot, including providing policy, procedures and processes for call centre liaison officers, working across two shifts each business day.
- Initiate contact with victims of violent crimes and assist them through the legal process.
- Oversee the quality, content and timelines of correspondence with victims, police officers, legal practitioners and court staff.
- Strong organisational skills, including experience in establishing new teams, and/or implementing organisation changes.
- Ability to understand the interaction between victims of personal violence and the Criminal Justice System, including knowledge of applicable legislation.
- Well-developed interpersonal and written skills, including the ability to liaise and consult effectively with staff and stakeholders.
- Strong analytical and written communication skills, and experience in developing reports, statistical findings, to drive change and advocate for practice improvement.
- Ability to manage conflicting priorities and meet deadlines in a high-pressure work environment.
- Strong and effective leadership skills including the ability to motivate, mentor and build the capability of victim liaison staff.
- Professional and ethical standards, an appreciation of diversity and inclusion principles and highly developed cultural capabilities, preferably developed in a frontline, client focused role.

This role does not require qualifications, however tertiary qualifications in social services, psychology, law and criminology will be looked upon favourably.

For more information, including the key responsibilities and how to apply, please see the role description linked below.

Applications to remain current for 12 months.

Job Ad Reference: QLD/610474/24

Closing Date: Friday, 3rd January 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • State Manager

    1 week ago

    Brisbane, Australia Community Housing Ltd Full time

    Contribute to a world without housing poverty - Senior Management role based in Queensland - Excellent opportunity with competitive salary + other benefits **About Us** Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and...

  • State Manager

    6 days ago

    Brisbane, Australia Vendito Consulting Full time

    Sector- Architecture & Design - Job type- Full Time - Contact- 0481 613 268- Location- Brisbane - Salary- 120k/year - 150k/year - Reference ABOUT US Join the Brisbane team and help redefine luxury architecture and interior finishes. My client believes that great design starts with a strong foundation, and our premium materials are the ideal choice for...

  • State Manager

    2 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    State Manager - QLD | Take the Lead in Securing What Matters Most Ultimate Security Australia is one of the nation's fastest-growing integrated security companies — trusted by major brands to keep people and assets safe.We're seeking a strategic, people-first State Manager to lead our Queensland operations and shape the future of security services in the...

  • State Manager

    2 weeks ago

    Brisbane, Australia WSce Full time

    **Situated in our newly formed office in Brisbane, this distinctive dual position role plays a crucial role in propelling the company’s goals, championing innovation, and guiding growth strategies on a state level.**: **The role**: This dual State Manager/Senior Engineer role is based in Brisbane and reports directly to the Managing Director and closely...

  • Records Management Officer

    2 weeks ago

    Brisbane, Australia State Library Full time

    **Duties and Responsibilties**: - Contributing to a positive and safe work environment by modelling conduct that is culturally capable, inclusive, respectful and ethical - Delivering high quality records management processes and guidelines while meeting State Library's service commitments - Providing ongoing management and maintenance of recordkeeping...

  • Community Engagement and Partnerships Manager

    1 day ago

    Brisbane, Australia My Plan Manager Full time

    Values driven organisation dedicated to ensuring clients live their best lives. - Growth based role with a key focus on building meaningful relationships. - Implement and drive your own client acquisition strategy for QLD. My Plan Manager are a community and values driven organisation who offer individualized financial management to those who are...

  • State Manager

    1 week ago

    Brisbane, Australia Talent Supply Full time

    Equipment hire - Strong growth history - Genuine opportunity to take your career to the next level The company I am representing has been supplying traffic equipment for the last 15 years in Australian regions and they have, in more recent years, spread their wings to QLD. Brisbane is experiencing an incredible demand for traffic equipment hire and there...

  • Manager, Foundation

    5 days ago

    Brisbane, Australia State Library Full time

    Unleash your potential in a library of influence, where your passion for making a difference ensures everyone has access to a world of knowledge and imagination. Join our Senior Leadership Team as Manager, Foundation and play a vital role in designing and delivering funding strategies ranging from general giving to major campaigns. Your experience in...

  • State Manager

    3 weeks ago

    Brisbane, Queensland, Australia Advanced Personnel Management Full time

    You are applying for the position ofState ManagerforSureway.Please fill in your details below to submit an application for this position.This position is located in: BrisbaneFor more than 30 years, Sureway has been a trusted leader inemployment services across Australia. As a State Manager for the InclusiveEmployment Australia program, you will be...

  • State Manager

    3 weeks ago

    Brisbane, Queensland, Australia Advanced Personnel Management Full time

    You are applying for the position ofState ManagerforSureway.Please fill in your details below to submit an application for this position.This position is located in: BrisbaneFor more than 30 years, Sureway has been a trusted leader inemployment services across Australia. As a State Manager for the InclusiveEmployment Australia program, you will be...