Assistant Village Manager

**Role overview**:
Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

**The Opportunity**

Southport Gardens Retirement Living is a well-established community, set on beautifully maintained grounds, offers the best of both land and sea. Home to 90 independent living units, Southport Gardens has an opportunity for an **Assistant Community Manager **to join our close-knit team. In this new role reporting to an off-site Business Manager, you will work independently to ensure the smooth day-to-day operations and administration of the community. You will enjoy connecting with residents, handling a wide range of administrative tasks and utilising existing skills & experience to deliver a high level of service to this community. This is a perfect opportunity for someone looking to make the switch to retirement living

This is a full-time position working Monday-Friday 8-4pm or 8.30-4.30pm.

**What we offer**:

- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression (develop into a Community Manager and beyond)
- Be part of a friendly and supportive team in a caring retirement living community
- Opportunity to take part in Aveo Learning & Development courses to develop your professional skills

**You will**:

- Be the first point of contact for residents and their queries and requests
- Effectively handle minor concerns from residents with a solutions-based attitude
- Complete a wide range of administrative tasks including issuing work orders, processing invoices and updating resident information
- Liaise with internal and external staff members, contractors and visitors
- Assist the Community Business Manager with annual budgeting, committee meetings and minute-taking
- Complete scheduled compliance and auditing items
- Ensure the overall culture and operations of the community is smooth and harmonious

**What you'll bring**:

- Experience in an operations-based or customer-facing administration role highly desirable (e.g Hospitality, Tourism, Real Estate or similar industries etc.)
- Intermediate use of Microsoft Suite and highly computer literate as you will learn new programs
- High-level written and verbal communication, negotiation skills and resilience
- Strong focus on customer service and creating a positive culture
- Two (2) COVID-19 Vaccinations (required)

**Who we are**

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 12,000 residents across 0+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

**What's next?**
- Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. _We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are._

**Job ID**
- 30221

**Closes**
- 2pm, 25 Oct 2024

**Location**
- Southport Gardens, 4 Beryl St, Southport QLD 4215

**Type**
- Full Time

**Category**
- Communities