Assistant Manager

2 weeks ago

Southport, Australia Southport Sharks Full time

**About Us**

Mantra at Sharks is a modern, boutique hotel located at Southport Sharks — home of the leading sports, leisure and entertainment precinct on the Gold Coast. A tight-knit team environment, join a workplace that values growth, teamwork, and delivering standout guest experiences every day.

**About the Role**

We are seeking an experienced and detail-oriented **Assistant Manager** to support daily operations while managing key financial and revenue responsibilities. This unique position combines traditional hotel leadership with hands-on involvement in accounts, reservations, and reporting.

**The Responsibilities**
- Support day-to-day hotel operations, particularly Front Office and Reservations.
- Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
- Maintain appropriate yield controls to maximize the Hotelrevenue from all distribution channels.
- Monitor and evaluate market demand trends,ensuring all rates are loaded and inventory maintenance is correct in all systems.
- Ensure a positive and motivating work culture that promotes collaboration, accountability, and excellence.
- Uphold brand standards and promote a culture of collaboration and continuous improvement.
- Assist in month-end revenue reconciliation and financial reporting.
- Manage accommodation rate updates and distribution across booking platforms.
- Monitor occupancy and rate performance, identifying opportunities for revenue optimisation.
- You will be responsible for maximising commercial performance and profitability for Mantra at Sharks, increasing RevPAR and market share on the Gold Coast.

**Skills and Experience**
- Demonstrated experience in a similar role.
- Proficiency in using property management systems (eg. Opera) and Microsoft Suite
- Strong organizational skills including quick follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
- Exceptional leadership, communication, and interpersonal skills fostering a positive and productive work environment.
- Strong financial acumen with experience managing budgets, forecasts, and P&L statements.
- A genuine passion for hospitality and providing an outstanding guest experience

**The Benefits**
- Free gym membership
- Free parking
- Food & Beverage Discounts
- Accor Accommodations

**APPLY NOW**

No recruitment agencies, please.

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