Housing Customer Service Officer

13 hours ago


Morwell, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The HCSO deals with more complex situations and acts as a local reference point in operational processes and procedures.

**ACCOUNTABILITIES INCLUDE**
- Assess complex client queries for housing services and make decisions from a range of established policy, procedures and legislative requirements.
- Maintain a database and undertake research and analysis of the data on a range of housing queries.
- Contribute to operational service delivery and quality improvements.

**Please open the position description to read more.**.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.



  • Morwell, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** Ongoing/Fixed-term and Casual positions available. The Housing Customer Service Officers (HCSO) work within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations and government stakeholders to ensure enquiries are handled in a...


  • Morwell, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** **ACCOUNTABILITIES INCLUDE** 1. Assess complex client queries for housing services and make decisions from a range of established policy, procedures and legislative requirements. 2. Maintain a database and undertake research and analysis of the data on a range of housing queries. 3. Contribute to operational service delivery and quality...


  • Morwell, Australia Department of Families, Fairness and Housing Full time

    **2 x Full-time/Ongoing & 2 x Full-time/Fixed-term until 31/01/2026 roles available.** **THE ROLE** **ACCOUNTABILITIES INCLUDE** 1. Assess complex client queries for housing services and make decisions from a range of established policy, procedures and legislative requirements. 2. Maintain a database and undertake research and analysis of the data on a...


  • Morwell, Australia Department of Families, Fairness and Housing Full time

    THE ROLE Field Services Officers provide technical building advice and expertise to Housing Services Officers, Team Leaders, Team Managers and Managers in relation to the maintenance of public housing properties. ACCOUNTABILITIES INCLUDE **Operating at value range 1, you will**: * - Accurately determine and assess the maintenance requirements for...


  • Morwell, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Technical Support Officer (TSO) is responsible for assisting the Housing Call Centre (HCC) in achieving key performance indicators (KPIs) on a team and centre basis. The TSO supports the centre in maintaining best practice requirements and assists with management of escalated customer complaints and stakeholder management. The TSO also...


  • Morwell, Australia Alinta Energy Full time

    **Flexible working, a new office, and free snacks? That’s better.** Alinta Energy is experiencing rapid growth, and we are looking for our next Customer Service superstars to jump on board our Morwell family. Not only is this an exciting opportunity for you to further your career, you will be working in a state-of-the-art facility and have a variety of...


  • Morwell, Australia Alinta Energy Full time

    **Competitive annual salary of $66,500 (incl. super) with an annual bonus and monthly recognition incentives**: - **Ongoing training and support from on-ground leadership at every stage of your employment**: - **Hybrid working arrangements working 3 weeks from home and 1 week in office** **_The better way forward_** As one of Australia’s biggest energy...


  • Morwell, Australia Alinta Energy Full time

    **Competitive annual salary of $66,500 (incl. super) with an annual bonus and monthly recognition incentives**: - **Ongoing training and support from on-ground leadership at every stage of your employment**: - **Hybrid working arrangements working 3 weeks from home and 1 week in office** **_The better way forward_** As one of Australia’s biggest energy...


  • Morwell, Victoria, Australia Quantum Support Services Full time $110,102 - $150,000 per year

    Exciting Role Support at-risk youth in achieving housing stability in this evidence-based program. Guide practitioners across the South and East Division of Victoria on tenancy best practices and other specialist youth practice frameworks. Build key partnerships with landlords & support agencies. Develop personalised tenancy support plans. Join our...


  • Morwell, Australia Talent International Full time

    **Job Details**: **Location** Morwell **Salary** Negotiable **Job Type** Full Time **Ref** BBBH101377_1685936355 **Contact** Anita Fonseka **Posted** about 4 hours ago It is a contract role for an intially 6 weeks with possible extensions. **Key Responsibilities**: - Ensure that the digital support to the customers are met in a timely and...