Emergency Department Admin Officer

**Role title: Emergency Department Administration Officer**
- **Role type: Permanent full time**
- **Role grade: Administration officer level 3 Year 1/2**
- **Department and location: Emergency Department Administration, St Vincent’s Hospital, Darlinghurst**
- **Salary: $68,338.78 - $70,468.73+ super**

**Better and fairer care. Always.**

We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

**About the role**

As an integral member of our Emergency Department (ED) administrative team, you will play a vital role in supporting patients, staff, and the wider health care team. Your key responsibilities will include:

- **Patient Interviewing & Data Management**: Interview patients upon arrival to gather essential demographic and financial information, and ensure all data is accurately recorded both manually and electronically in SVHS CIAPAS and ATS systems.
- **Movement & Status Tracking**: Reconcile and update patient movement throughout the ED and Emergency Medical Unit (EMU), maintaining up-to-date location records to support efficient care delivery.
- **Exceptional Patient Interaction**: Deliver excellent customer service by providing compassionate, clear, and respectful support to all patients, visitors, and callers with the hallmark of St. Vincent’s care.
- **Financial Documentation & Billing**: Confirm patients’ financial election preferences at the bedside, process payments for “ED Only” cases, and ensure accurate compensable status for all ED presentations.
- **Administration & Operational Support**: Maintain accurate patient records, manage the safe and its contents, perform designated “Acute Area Officer” duties, and escalate urgent matters through the appropriate channels as needed.

**About you**

To thrive in this role, you’ll bring a professional, calm, and compassionate approach to every shift. As our ideal **administration officer level 3**, you will have:

- **flexibility & resilience**: A willingness to work across a rotating 24-hour roster, including nights, weekends, and public holidays, with a calm and adaptable mindset.
- **strong communication skills**: Clear, confident verbal and written communication abilities to effectively liaise with patients, families, and clinical staff.
- **attention to detail & accuracy**: A meticulous approach to data entry, patient information, and documentation to ensure high standards in a fast-paced environment.
- **teamwork & independence**: Proven ability to work collaboratively within a busy team and independently manage your responsibilities under pressure.
- **tech-savvy & organised**: High level of computer literacy, particularly with Microsoft Office, and experience juggling multiple priorities while staying organised and focused.

**Why work at St Vincent’s?**Join us on our mission to provide care to all, including the most at-risk people in our communityDiscounted access to many gyms for you and your family with Fitness PassportAccess to discounted private health insurance with MedibankAccess to a government salary sacrifice program. Make a proportion of your salary tax-freeCommitted to financial support for educational development, scholarship programs, paid study leave

**About the hospital**

**In this role you will be based at St Vincent’s hospital, Darlinghurst.**A busy inner-city hospital in a beautiful locationSurrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beachesA place of expert clinical care for at-risk peopleClosely partnered with universities & affiliated research institutes, many of which are located on-campusCentres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health

**Sponsorship / work rights for Australia**

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

**Pre-employment checks**

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

**Equal opportunity**

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

**How to apply**

**Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the requirements listed in the About You section here.**:
Respectfully, this role is not open to recruitment agencies.