Heart Lung Clinic Administration Officer

**Role title: Heart Lung Clinic Administration Officer**:

- ** Role type: Permanent Full Time**:

- ** Role grade: Administration Officer Level 3, (Year 1-2)**:

- ** Department and location: Heart Lung, St Vincent’s Hospital, Darlinghurst**:

- ** Salary: $68,338.78 - $70,468.73 + super + salary packaging**

**Better and fairer care. Always.**

We are St Vincent’s Health Australia, Australia’s largest**not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

**About the role**
- Be the first point of contact - provide exceptional customer service to patients, families, and visitors by managing enquiries, coordinating access, and offering empathetic support.
- Keep patient records accurate and up to date - maintain and process outpatient documentation in electronic and paper systems, ensuring smooth information flow between departments.
- Support clinical operations - coordinate appointments, liaise with medical and nursing teams, and assist with the timely follow-up of results and clinical information.
- Manage day-to-day administration - handle mail, bookings, supplies, and maintenance requests, while maintaining clinic databases and preparing reports within set deadlines.
- Uphold compliance and excellence - ensure all administrative processes meet hospital standards, policies, and health regulations while supporting a culture of quality and care.”

**About you**
- Strong admin expertise - backed by a Certificate III in Health Administration (or equivalent healthcare admin experience).
- Team-player mindset - you work seamlessly with multidisciplinary teams to deliver outstanding patient care and service.
- Excellent communication skills - you communicate clearly and professionally, both in person and in writing, even in sensitive or high-pressure situations.
- Tech-savvy and detail-driven - experienced with patient administration systems, Medicare billing, databases, and Microsoft Office (Word, Excel, Outlook).
- Organized and proactive - you manage competing priorities, solve problems independently, and keep calm under pressure.

**Why work at St Vincent’s?**
- Join us on our mission to provide care to all, including the most at-risk people in our community
- Discounted access to many gyms for you and your family with Fitness Passport
- Access to discounted private health insurance with Medibank
- Access to a government salary sacrifice program. Make a proportion of your salary tax-free
- Committed to financial support for educational development, scholarship programs, paid study leave

**About the hospital**

**In this role you will be based at St Vincent’s hospital, Darlinghurst.**
- A busy inner-city hospital in a beautiful location
- Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
- A place of expert clinical care for at-risk people
- Closely partnered with universities & affiliated research institutes, many of which are located on-campus
- Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health.

**Sponsorship / work rights for Australia**

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

**Pre-employment checks**

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

**Equal opportunity**

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

**How to apply**

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert.
Respectfully, this role is not open to recruitment agencies.