Customer Service Expert

2 weeks ago

Melbourne, Australia Global Work & Travel Full time

**Global Work & Travel** is one of the world’s leading gap-year travel brands, now operating in 6 worldwide markets and is the recipient of numerous business awards. As the name suggests, we provide young people with experiences to work & travel abroad, from working holidays in Australia to teaching in Italy and volunteering in Costa Rica and 50 other trips in between. Established in 2008, we have helped over 70,000 people to see the world as more than a tourist. We are centrally located in Melbourne CBD at a fun co-working space, plus offices in the UK & Canada with collectively over 100 team members.

If you love travel and enjoy working with customers you’ll love working here We are currently seeking an enthusiastic **Customer Service Expert** to be a key member of our talented team to manage and coordinate working holiday makers arriving in Australia and New Zealand to commence their gap year.

By joining our team, not only will you have massive future career potential within one of the hottest young travel companies, but you’ll join a 100+ person global business full of talented, skilled and driven professionals who are leading its industry.

**Key Responsibilities**
- Maintain relationships with customers by building rapport and being their support system
- Coordinating job interviews pre arrival
- Managing our internal database with regular check ins with all of our customers
- Booking additional accommodation, airport transfers & tours
- Conducting engaging virtual orientation sessions when customers arrive in Australia & New Zealand

**Minimum Requirements**
- Excellent time management skills
- Customer orientated to deliver a premium experience
- Computer literacy
- Excellent communication skills (written & verbal)
- Self-motivation
- Attention to detail

**What We Can Offer You**
- Full time Monday to Friday role
- A fun coworking office space & great workplace culture with regular office events
- A competitive salary
- Paid birthdays off
- Annual travel bonus
- Friday drinks
- Quarterly staff events
- Team member of the quarter
- Plus so much more

This position is **full** **time** with an **immediate** start.

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- Monday to Friday
- No weekends

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