Full Time E-commerce Customer Care Coordinator

3 days ago

Rosebery, Australia Incu Full time

**Full Time E-Commerce Customer Care Coordinator - Rosebery, NSW**:
**Responsibilities**:

- Take appropriate action to resolve, investigate and own all customer service requests and enquiries within allocated KPI timeframes.
- Be proactive in response and build relationships with the Incu customer.
- Assist customers in troubleshooting online issues, and report back to Ecommerce Manager and Coordinator with any bugs, and suggested improvements.
- Provide analytical feedback and advise of any trends in customer behaviour to Ecommerce Manager and wider Incu team.
- Oversees order fulfillment with stores and warehouse teams to ensure orders are fulfilled accurately and on time. Communicate any delays with customers.
- Management of order/inventory re-allocation through means of ship from store process.
- Management of Returns, Exchanges, Gift Vouchers, Promotional codes, and VIP discounts. Report on performance usage.
- Stock and sample management for Ecommerce and marketing shoots - stock pulls from stores etc.
- Assist Ecommerce Manager with Database Management and Analysis as required.
- Drive continuous improvement and seek to streamline internal process with Ecommerce Manager, as required.
- Conduct daily QC of website content to ensure all products online are accurate and optimised to support website navigation.
- Ad-hoc placement of stationery and supply orders.

Competencies required
- Excellent verbal and written communication skills.
- Is customer centric and focused on delivering a premium brand experience.
- Experience working with similar ship from the store process.
- Experience with Shippit and AP21 is highly regarded.
- Able to handle difficult situations, and work under pressure.
- Excellent time management skills and the ability to multitask
- Strong organisation skills
- Ability to take direction, and work in a team environment
- Ability to use initiative, and make decisions with the business and customer in mind
- Is analytical in approach, and can provide feedback and suggestions for improvement

  • Casual E-commerce Customer Care Assistant

    3 days ago

    Rosebery, Australia Incu Full time

    **Casual E-Commerce Customer Care Assistant - Rosebery, NSW**: **Responsibilities**: - Take appropriate action to resolve, investigate and own all customer service requests and enquiries within allocated KPI timeframes. - Be proactive in response and build relationships with the Incu customer. - Assist customers in troubleshooting online issues, and report...

  • Creative Coordinator

    3 days ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. Due to rapid growth and expansion we have an exciting opportunity for a Creative Coordinator to join...

  • Customer Service Assistant

    1 week ago

    Rosebery, Australia M.J. Bale Full time

    **Introduction**: M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love. **Description**: At M.J....

  • Receptionist & Customer Service

    1 week ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. Due to rapid growth and expansion we have an exciting opportunity for a Receptionist to join our...

  • Customer, Warranty

    1 week ago

    Rosebery, New South Wales, Australia E-Green Electrical Full time $60,000 - $80,000 per year

    Join the Energy Revolution with E-Green ElectricalJoin a dynamic, fast-growing leader in the energy efficiency field and help shape the future of sustainable living. Are you highly organised, customer-focused, and ready to make a real impact? Do you thrive in a fast-paced, high-energy environment where your contribution truly matters? This is your chance to...

  • Full-time Marketing Specialist

    3 days ago

    Rosebery, Australia Incu Full time

    **Full-Time Marketing Specialist - Rosebery, NSW**: As Marketing Specialist, you will play a key role in growing brand awareness, traffic and revenue for Incu. You will confidently manage campaigns end-to-end and take an insight led approach to developing the Incu content & social strategy with the support of a Marketing Assistant. You are innately creative...

  • Junior Website Merchandiser

    3 days ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. An exciting role has become available for a Junior Website Merchandiser to join the White Fox family...

  • Customer Service Assistant

    1 week ago

    Rosebery NSW, Australia M.J. BALE Full time $40,000 - $60,000 per year

    Introduction:M.J. Bale is Australia's foremost gentlemen's clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.Description:At M.J. Bale, we pride...

  • Customer Service Representative

    1 day ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. Due to rapid growth and expansion we have an exciting opportunity for a Customer Service...

  • Accounts Payable and Receivable Officer

    3 days ago

    Rosebery, Australia Jivaro Full time

    Accurate and timely reporting, you're our "go-to" person - Fantastic e-commerce business on a growth journey - Amazing employee benefits **Accounts Payable and Receivable Officer** **Sydney > **Rosebery **Salary > **$70K - $80K + Super **About the company** This opportunity with our exciting e-commerce retail and fashion client is a unique opportunity as...