
Customer Service Representative
4 days ago
White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.
Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.
Due to rapid growth and expansion we have an exciting opportunity for a Customer Service Representative to join our Customer Service Team ensuring the customer experience on site is at a high level of satisfaction.
The perfect role for someone who is looking to get into the fashion industry & learn everything about e-commerce
Meet The Team: CLICK HERE
**Responsibilities**:
- Handle customer queries professionally, provide knowledgeable solutions and follow up as required
- Ensuring customer profiles & communication is documented
- Working with the returns team on processing returns & faulty replacements
- Assisting with warehouse duties and stock management
- Provide back up and support to other Customer Service team members as/when requested
**Requirements**:
- Previous customer service experience within a fashion retailer preferred (either online or in-store)
- Strong organisational skills, ability to multi-task & show initiative
- Experience in a fast paced working environment
- Excellent communication skills
- Excellent attention to detail
- Strong grammar skills
- Ability to work independently as well as part of a team
- Comprehensive computer skills with an iMAC
**Benefits**
- Stunning brand new offices with an onsite gym
- Monthly clothing allowance + ongoing clothing discounts
- Fun events throughout the year & amazing work culture
- Career progression within White Fox
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