Escape Room Game Master

3 days ago

Adelaide, Australia Mindshift Escape Rooms Full time

**Game On**

**MAIN DUTIES/RESPONSIBILITIES**:
The Game Master holds one of the most important roles in the Escape Room industry. They are responsible for how our customers feel about their experience with us.

You will meet anyone from internationally experienced pro’s to first time escape artists. It will be your job to deliver the ultimate immersive experience from start to finish.

You’ll strive to do this through your ridiculously quick wit, sense of fun, theatrics and above all else, your natural, engaging personality.
- _**Hours - mainly Friday evenings, Saturday day and night, Sunday day and night. Weekday/weeknight shifts as required and must show some availability for these shifts.**_
- _**Approx 6 -12 hours a week (2 shifts per weekend) as regular shifts with weekday and evening shifts as required. Opportunity for 20+ hours during school holidays.**_

*
- *_*

**SKILLS & EXPERIENCE**
Qualifications:
Valid Responsible Service of Alcohol certificate South Australia (or ability to obtain prior to commencement)
**Experience**:
Working in a face to face customer service role or community role

Escape room playing experience (desirable)

EFTPOS experience and basic knowledge of Microsoft suite

**Skills**:
Exceptional communication skills.

The ability to hold a customers focus and build on the atmosphere of the business environment.

Strong attention to detail

Quick learner and multi tasker

Excellent time management skills

CUSTOMER SERVICE
- Greeting customers and approaching them in a timely manner
- Briefing customers
- Being available to customers to answer any queries
- Engaging with customers to ensure a positive experience
- Promote where applicable other services and offerings by the business

GAME MASTERING
- Clearly and concisely managing the game mastering console
- Monitoring game process
- Familiarizing yourself with the game story and objective
- Resetting rooms on game play completion within allocated time
- Checking rooms for missing, damaged or dirty items
- Ensuring rooms are suitable for next group

ADMINISTRATION
- Answering phones
- Booking in customers using booking system
- Using systems for merchandise sales and game mastering

GENERAL DUTIES
- Maintaining a clean customer environment
- General housekeeping including restocking shelves
- Cleaning and maintaining amenities such as bathrooms, kitchens, food areas, foyers, outside areas etc
- Participate in meetings
- Other duties as requested from time to time by management

WHAT WE OFFER
- A fun, team orientated role
- Free escape rooms
- Training as required to improve your skills
- Flexible working hours around school and Uni
- Timely rosters to know your shifts well in advance
- Supportive working environment
- Incentives
- **PLEASE INCLUDE YOUR AVAILABILITY WITHIN A COVER LETTER OUTLINING WHY YOU ARE INTERESTED IN THIS ROLE IN CONJUNCTION WITH YOUR APPLICATION.**_
- APPLICATIONS SUBMITTED WITHOUT COVER LETTER WILL NOT BE CONSIDERED_

**Job Type**: Casual

Pay: $16.00 - $31.00 per hour

Expected hours: 7 - 25 per week

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Weekend availability

Supplementary Pay:

- Performance bonus

Work Location: In person

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