Team Manager

7 days ago

Melbourne, Australia Westpac Group Full time

**Create your best future and join us as a Team Manager** **What’s the role?** As Team Manager of our Broker Credit Assessment Team, you’ll be the driving force behind a high-performing group of Credit Assessors, leading with purpose and passion. In this pivotal role, you'll ignite a culture of unmatched performance, customer obsession, and bold decision-making. Your leadership will be instrumental in delivering lightning-fast, accurate, and responsible credit outcomes—empowering customers to achieve their financial goals while safeguarding the integrity of the bank. This is more than just leading a team—it’s about inspiring excellence, creating impact, and being the heartbeat of a credit revolution. **What do I need?** - Inspire and empower a high-performing team of Credit Assessors to not just meet—but exceed—KPIs for quality, productivity, and turnaround time - Champion bold, customer-first credit decisions, reflecting our unwavering commitment to fair, responsible lending - Harness the power of data by analysing performance trends to spotlight strengths and unlock growth opportunities - Collaborate fearlessly with Credit Policy, Risk, and Customer Support to modernize practices and streamline workflows - Build a culture of feedback, inclusion, and continuous growth, where accountability is celebrated and innovation thrives - Lead initiatives that move the needle on customer satisfaction, NPS, and first-time-right outcomes - Safeguard compliance by upholding the highest standards across internal policies and external regulations - Embed a coaching mindset, equipping every team member with the skills, confidence, and feedback needed to elevate performance and drive long-term success **Why join us?** We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: - Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates - Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. - Tailored learning and development opportunities to help your grow your career within the bank. - Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives **Create your future today** To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

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