Fraud Scam Prevention Analyst

5 days ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 91736
**Department**: AR Customer Services Ops Customer Protection COE
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Melbourne
**Work Hours**: Full-time
What will your day look like?
**The key accountabilities and deliverables for this role are**:
Reduction of fraud/scams losses
Reduction of false positive rates
Improved customer experience for those impacted by fraud and scams
Reporting on current trends
Collaboration between team members and with stakeholders
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Understanding of retail & commercial bank products, payment channels / types & associated fraud risk
Experience with fraud/scams analytics (including coding/data science, working in the fraud/scams / digital security area, close coordination with fraud teams) is preferred
Experience with using SAS/SQL in prior / current role
Experience at financial institutions or in the payment industry is preferred
Experience with data mining and analysis of large datasets & reporting
Ability to manage multiple priorities and support quick decision-making
Demonstrated ability to work collaboratively with internal & external stakeholders and peers
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
28/04/2025, 11.59pm, (Melbourne Australia)

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