Analyst, Fraud

7 hours ago

Melbourne City Centre, Australia NAB Full time

Analyst, Fraud & Scam Case Resolution
- Job number: 802974
- Primary position location: VIC- Melbourne CBD
- Category: Compliance, Regulatory Risk & Financial Crime
- Work type: Permanent Full time
- Closing at: Sep 11 2025 - 23:55 AEST

**Favourite**

- **Great opportunity to conduct complex investigations that protect customers from scams and enhance their banking experience.**
- **Amazing opportunity to drive meaningful changes that strengthen NAB’s fraud detection capabilities.**
- **Join an amazing and collaborative team, backing talented individuals and offering opportunities to upskill.**
- **Permanent full time - multiple vacancies. Melbourne based.**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the **Analyst, Fraud & Scam Case Resolution (FSCR),**you will join the **Case Management & Customer Resolutions Team** that’s doubling down on protecting the bank and our customers from financial threats.

**Each day, you’ll go above and beyond to**:

- Conduct in depth fraud investigations.
- Facilitate the provision of an efficient and high-quality service to internal and external customers.
- Work closely with Service Portfolio Leads to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations.
- Collaborate and engage with government agencies and appropriate internal/external stakeholders and forums on fraud investigations and prevention.
- Respond to Internal, External Dispute Resolution or similar inquiries relating to external Fraud events.
- Prepare reporting and insights on all relevant investigations and received alerts.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Proven experience in financial crime with the ability to conduct Fraud investigations is preferred.
- Excellent strategic thinking and analytical skills with the ability to draw conclusions, generate ideas and solutions, and resolve complex problems.
- Customer driven with a commercial approach to business.
- Excellent verbal and written communications skills.
- Attention to detail with the ability to identify issues/breaches as they arise.
- Proven experience in process improvement will be highly regarded.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Fraud Assist Analyst

    2 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $90,000 per year

    Fraud Assist AnalystJob number: 804397Primary position location: VIC- Melbourne CBDCategory: Call Centre/Contact CentreWork type: Fixed term Full timeClosing at: Nov :55 AEDTFavouriteFraud Assist AnalystFrontline Inbound call centre role supporting NAB customer affected by FraudFull-time 12 Month Fixed Term ContractRotating shifts (Monday to Friday...

  • Analyst, Fraud

    1 week ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $90,000 - $120,000 per year

    Analyst, Fraud & Scam Case ResolutionJob number: 802974Primary position location: VIC- Melbourne CBDCategory: Compliance, Regulatory Risk & Financial CrimeWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteGreat opportunity to conduct complex investigations that protect customers from scams and enhance their banking experience.Amazing opportunity...

  • Analyst, Digital Fraud

    7 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

    Analyst, Digital Fraud & ScamsJob number: 802980Primary position location: VIC- Melbourne CBDCategory: Compliance, Regulatory Risk & Financial CrimeWork type: Fixed term Full timeClosing at: Sep :55 AESTFavouriteGreat opportunity to conduct complex investigations that protect customers from scams and enhance their banking experience.Amazing opportunity to...

  • Analyst, Digital Fraud

    7 hours ago

    Melbourne City Centre, Australia NAB Full time

    Analyst, Digital Fraud & Scams - Job number: 802980 - Primary position location: VIC- Melbourne CBD - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Fixed term Full time - Closing at: Sep 11 2025 - 23:55 AEST **Favourite** - **Great opportunity to conduct complex investigations that protect customers from scams and enhance their...

  • Fraud Assist Analyst

    2 weeks ago

    Melbourne City Centre, Australia NAB Full time

    Fraud Assist Analyst - Job number: 799262 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Call Centre/Contact Centre - Work type: Fixed term Full time - Closing at: Mar 28 2025 - 17:00 AEDT **Favourite** Supporting our customers when they have been impacted by fraud is critical to NAB. Every customer...

  • Fraud Assist Analyst

    2 weeks ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $80,000 per year

    Fraud Assist Analyst - Part TimeJob number: 803572Primary position location: VIC- Melbourne CBDCategory: Call Centre/Contact CentreWork type: Permanent Part timeClosing at: Oct :00 AEDTFavouritePart time role available, Monday to Friday hours, 25 hours a weekBe part of an inclusive team making a real impact for our customersEnjoy a hybrid role, support and a...

  • Fraud Assist Analyst

    4 hours ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $40,000 - $120,000 per year

    Fraud Assist Analyst - Part TimeJob number: 803572Primary position location: VIC- Melbourne CBDCategory: Call Centre/Contact CentreWork type: Permanent Part timeClosing at: Nov :00 AEDTFavouritePart time role available, Monday to Friday hours, 25 hours a weekBe part of an inclusive team making a real impact for our customersEnjoy a hybrid role, support and a...

  • Fraud Assist Analyst

    7 days ago

    Melbourne City Centre, Australia NAB Full time

    Fraud Assist Analyst - Part Time - Job number: 803572 - Primary position location: VIC- Melbourne CBD - Category: Call Centre/Contact Centre - Work type: Permanent Part time - Closing at: Oct 10 2025 - 17:00 AEDT **Favourite** - **Part time role available, Monday to Friday hours, 25 hours a week**: - **Be part of an inclusive team making a real impact for...

  • Fraud Assist Analyst

    7 hours ago

    Melbourne City Centre, Australia NAB Full time

    Fraud Assist Analyst - Part Time- - Job number: 803572Primary position location: VIC- Melbourne CBDCategory: Call Centre/Contact CentreWork type: Permanent Part timeClosing at: Nov 5 2025 - 17:00 AEDT- - **Favourite**- - **- - **Part time role available, Monday to Friday hours, 25 hours a week** - **Be part of an inclusive team making a real impact for our...

  • Consultant, Fraud Initiatives

    7 days ago

    Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Use your proven Fraud experience to drive success in this newly created team**: - **Support the drive for change and awareness in Personal Everyday Banking**: - **Take this opportunity to be part of a collaborative and inclusive team** **It’s more than a career at NAB. It’s about...