Demand & Inventory Coordinator

**Description**:
**ROLE TITLE: Demand & Inventory Coordinator**

**FUNCTION: Supply Chain & Logistics**

**REGION: Asia Pacific**

**REPORTING: Supply Chain & Logistics Manager, ANZ**

**LOCATION: Auburn & Macquarie Park, Sydney**

**COMPANY OVERVIEW**

With a culture rooted in innovation, Glory’s people are transforming our customer’s businesses every day. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. This reputation is built on our pioneering software and hardware combined with our dynamic people. Alongside our technology, it’s our people who drive our success.

**ROLE PURPOSE**

The Demand and Inventory Coordinator is responsible for the effective planning, coordination, and control of inventory and logistics to meet Service and Sales targets. This role ensures optimal stock levels through accurate forecasting, inventory management, and collaboration across internal and external stakeholders.

**Key Responsibilities**:
**MAIN RESPONSIBILITIES**
**Demand & Supply Planning**
- Develop and maintain accurate demand forecasts for machines and spare parts using data analysis and statistical tools.
- Analyse historical sales, market trends, seasonality, and inventory data to create and adjust forecasts.
- Maintain optimal inventory levels to meet customer and business requirements while avoiding excess stock.
- Coordinate the release and communication of demand and supply plans to relevant stakeholders, including managing critical updates and modifications.
- Support global and regional spare parts optimisation efforts and minimise non-rotating stock.
- Collaborate with supply planning, repair centres, and service teams to ensure inventory availability and alignment with operational needs.
- Contribute to continuous improvement by identifying root causes, tracking forecast accuracy, and participating in supply chain projects.
- Provide business intelligence reporting and consumption analytics to support purchasing and inventory decisions.
- Ensure effective and timely fulfilment of ad hoc orders.
- Work closely with the Supply Planning team to improve stock health and create linkages with service and repair centre activities to maximise utilisation of repair inventory.
- Develop and maintain documentation and standard operating procedures for planning processes and systems.

**Inventory Management & Control**
- Maintain accurate inventory records using inventory management systems (eg. Oracle).
- Perform regular cycle counts and full stock audits; investigate and resolve discrepancies.
- Coordinate with warehouse, purchasing, and production teams to ensure inventory availability and accuracy.
- Manage slow-moving, excess, and obsolete stock, ensuring alignment with demand.
- Generate reports and data analysis to support operational and strategic decisions.
- Ensure compliance with inventory procedures, policies, and best practices.
- Support the development and improvement of inventory control processes.

**Logistics & Order Fulfilment**
- Execute end-to-end purchase and logistics processes, ensuring accurate delivery timelines are provided to the business.
- Optimise logistics costs and support inbound/outbound shipping operations.
- Handle logistics-related claims, including lost or damaged goods.
- Ensure timely and accurate order fulfilment.

**Stakeholder Collaboration**
- Work closely with stakeholders and internal teams including Sales and global Supply Chain teams to achieve commercial and service goals.
- Maintain open communication with warehouses, operations, and purchasing teams to support integrated planning and inventory processes.
- Provide regular reporting and KPI analysis to aid in performance tracking, decision-making and improvement initiatives.
- Collaborate with international repair centres to address parts quality and availability issues.

**Health and safety**
- Adherence to Health & Safety policies and procedures at all times.
- Ensuring the prompt and accurate reporting of all workplace incidents and injuries.
- Ensuring all hazards are promptly assessed for their significances and managed according to the hazard management process.

**Skills, Knowledge & Expertise**:
**REQUIRED EDUCATION AND QUALIFICATIONS**

**Qualifications**:

- Diploma or equivalent in Supply Chain and Logistics preferred
- A minimum of 2 years’ experience in a similar role

**REQUIRED SKILLS AND COMPETENCIES**
- Solid sales planning and opportunity management experience
- Proven ability to analyse data and trends to forecast demand accurately
- Proficiency in managing effective inventory levels, safety stock and reorder points
- Experience with inventory management systems and ERP software (eg. Oracle JDE, SAP or similar)
- Strong attention to detail and organisational skills
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