Stewarding Manager

Summary

**About Hyatt Centric Melbourne**:
Hyatt Centric Melbourne will be positioned as a cosmopolitan hotel in a central city location, where stories of exploration and discovery are created in an ever-evolving digital world.

The hotel will be active in the local community, embracing and supporting local businesses and creating unique stories around the hotel's services, facilities, and offerings.

Hyatt Centric Melbourne will be the home for dynamic, energetic, and enthusiastic team catering for the curious traveller, whether in Melbourne on business or leisure.

**The Role**:
This is an incredible opportunity to be a part of Melbourne’s newest five star hotel, opening in December 2021, and the only Hyatt Centric in Australia.

As the Stewarding Manager you will be responsible for the running of the Stewarding department according to the established standards of Hyatt Centric Melbourne, providing courteous, professional, efficient and flexible service at all times to internal customers.

The role does not involve any food preparation, though on occasion you may be required to assist the chefs with plate up.

Working in a small team of 5, you will support Jordan Monkhouse - Executive chef in supervising and managing the day to day operations of the business as well as supporting the team to achieve our purpose.

We are looking for a Stewarding superstar who is curious minded, energetic, passionate, is connected to the latest and newest this sounds like you we want to hear from you offerings in Melbourne, and someone who loves researching to find new opportunities.

**Qualifications**:
**Some of the responsibilities include**:

- Recruitment of new associates within the department with the guidance and support of the Human Resources team
- Ensure the Stewarding team are operating machinery and chemicals safely and with care
- Creating and communicating the rosters and delegation of tasks and responsibilities
- Conduct monthly inventory checks on all operating equipment and supplies
- Control manning levels of Stewarding in relation to occupancy, requirements, service quality and costs
- Handle all guest enquires in a courteous and efficient manner
- Ensure all employees deliver the brand promise and provide exceptional guest service at all times
- Forecasting and budgeting
- Provide training and onboarding support for new associates within the department
- Liaising with all necessary departments to ensure the productivity of the outlet is successful in its daily operations

**About you**:

- Previous supervisory / managerial experience (in a similar hotel environment would be advantageous)
- Exceptional people management and interpersonal skills along with strong communication
- The confidence to promote ideas and make decisions under pressure
- A strong attention to detail and the desire to produce high quality operational and administrative outcomes
- The flexibility to work on a rotating roster, including weekends and public holidays
- A local certificate in food handling and hygiene would be advantageous

**Benefits**:
Hyatt Centric employees enjoy, but are not limited to;
- In house training programs and initiatives
- Free use of the in house gym and pool
- Flexible work; attire, hours, leave and location
- Free barista coffee’s daily
- Investment in your career development through training, opportunities and mentor-ship
- Discounted and complimentary accommodation across Hyatt Hotels worldwide
- Complimentary laundry

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt