Exchange Support Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

**Your Role**:
**Responsibilities**:

- Providing support and management of Exchange Online.
- Utilise PowerShell scripting to automate administrative tasks and enhance the efficiency of Microsoft 365 implementations.
- Ensure the security and compliance of Microsoft 365 environments.
- Stay updated with the latest developments in Microsoft 365 and Exchange technologies.
- Communicate effectively with clients, stakeholders, and team members to ensure the successful delivery of projects and fulfillment of client requirements.

**Your Profile**:

- Deep understanding of Exchange Online architecture, mailbox management, transport rules, and compliance features.
- Experience with PowerShell for Exchange Online (e.g., ExchangeOnlineManagement module).
- Knowledge of mail flow, connectors, and hybrid configurations.
- Experience configuring and managing Exchange Hybrid deployments using the Hybrid Configuration Wizard (HCW).
- Understanding of coexistence scenarios, free/busy sharing, and mailbox moves between on-prem and cloud.
- Proficiency with Azure AD, Azure AD Connect, and Active Directory Federation Services (ADFS).
- Experience with Modern Authentication, OAuth, and Conditional Access Policies.
- Familiarity with Microsoft Purview (formerly Compliance Center), Data Loss Prevention (DLP), Retention Policies, and eDiscovery.
- Strong PowerShell scripting skills for automation, reporting, and troubleshooting.
- Experience with Microsoft Graph API is a plus.
- Use of tools like Microsoft 365 Admin Center, Message Trace, Service Health Dashboard, and Exchange Online PowerShell for diagnostics.
- Ability to troubleshoot mail flow, client connectivity, and sync issues.
- Strong troubleshooting skills and a methodical approach to problem-solving.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications:

- NV1 Security Clerance is mandatory for this role.
- Microsoft Certified: Exchange Online Administrator Associate is desirable
- Microsoft Certified: Security, Compliance, and Identity Fundamentals is desirable
- Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert is desirable

What you’ll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.

We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.