Endpoint Services

**What success looks like in this role**:
**Role**:Digital Workplace - Messaging Operations

**Profile**:Sr System Analyst/Engineer

**High-Level Description**:Position will be a dedicated Microsoft Exchange On-premises and/or Microsoft Office 365 Exchange Online (EXO) and SharePoint administration.

**Responsibilities and Accountabilities**:

- Expert-Level in Microsoft Exchange 2016/2019 Server and integrated technologies
- Strong hands on experience in complex Microsoft Exchange enterprise environment
- Expert-Level experience in Configuring and Administration of High Availability environment for Exchange Services in Hybrid mode
- Environmental changes - consolidation, platform upgrades, and divestitures of Exchange, Office 365/Exchange Online
- Strong experience in archiving technologies for Exchange.
- Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE) and/or direct client manager to strengthen Unisys’ position as a strategic partner, managed services provide and IT Services Provider for the client.
- Superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers
- Provide recommendations on the evolution of the infrastructure to meet short, medium and long-term objectives as it relates to Digital Workplace Collaboration.
- Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
- Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
- Optimize the performance of the systems environment, including reconfiguration, maintenance and/or upgrades.
- Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Messaging
- Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
- Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
- Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
- Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
- Performance Optimization of SharePoint server.
- Root Cause analysis for issues on SharePoint 2013/2016/2019 & SharePoint Online
- SharePoint Server level issues and user related issues.
- Implementation, Upgrade, Migration & Troubleshooting complex SharePoint issues.
- Develop solutions using Microsoft Power Platform tools (Power Automate, PowerApps, Power pages, Bots and Power BI)
- SharePoint implementations + delivery of: Intranets, Document Management, Record Management, O365 Group Creation/Site Provisioning engines a SharePoint/Teams/OneDrive platform.
- Microsoft Teams collaboration, information governance, security, and compliance.
- External user/Guest user access policy configuration and management.
- Needs proven experience in Microsoft Whiteboards, MS Forms, List, Viva insights etc.
- Root Cause analysis for issues on SharePoint Online, OneDrive, Teams, MS Office apps etc.
- Implementation, Upgrade, Migration & Troubleshooting complex SharePoint issues.
- Experience in from SharePoint on-premise/Home drives to SharePoint Online/OneDrive.
- Extensive experience with Active Directory and Azure Active Directory
- SPFx and PowerShell experience
- Knowledge on SharePoint Best Practices.
- Encouraging user adoption and contributing to the development of a business wide understanding of the potential of SharePoint
- Identifying and designing training materials and making resources available to users
- Organizing and delivering demonstration and training sessions

**You will be successful in this role if you have**:
**Necessary skills**:

- Expert-Level in messaging technologies such as Exchange 2016, Exchange 2019, and Office 365 Exchange Online.
- Advanced experience with SMTP relay system
- High-Level of understanding of Microsoft’s Productivity Software - Collaboration Suite ( MS Teams, SharePoint, OneDrive)
- Strong understanding of ITIL.
- Must be able to collaborate effectively with other associates within the organization.
- Ability and willingness to take direction from team manager, SDM and Client Executives.
- Ability to work in a team environment.
- Able to adapt to a changing technical environment.
- Ability to coach other members of team in their area of expertise.
- Ability to communicate clearly with all team members and end-users.
- Ability to work with a sense of urgency.
- Customer facing presentation and consulting skills.
- Strong knowledge of Microsoft PowerShell.

**Certifications**:
ITIL Foundation (optional),

Any Microsoft 365 certifications preferred.

**Additional r