Head of Experience

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **Outstanding Opportunity to build and progress your leadership expertise as Head of Experience-Consumer Cards Product Development**:

- **Lead the team that’s invested in you**:

- **Use your passion and expertise to drive positive outcomes for our customers**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Head of Experience-Consumer Cards Product Development.

**The role**

As a Head of Experience in the Personal Lending team, you will drive excellence in NAB’s Everyday Banking proposition through:

- Leading the design and delivery of new Consumer Credit Card value propositions Collaborating across the Enterprise and leading cross functional teams to make it easy and deliver on a simple and digital experience for customers and colleagues

**Day to day you will**:

- Collaborate across Personal Everyday Banking, Digital and Technology to develop and execute on the target customer experience for this team’s customer episodes
- Use data and insight to improve customer engagement
- Develop customer experience backlogs and priorities and manage the backlog delivery and execution
- Agree the customer and commercial outcomes to be delivered, establish the cycle plan based on capacity and technology sequencing, set sprint goals, determine/establish optimal resource mix, and build senior leader relationships to ensure alignment and engagement
- Enable delivery through responding to key questions, make decisions, review work items, plan, track & report progress, measure success/learnings
- Lead cross functional teams, driving outcomes and team engagement as well as other people leader accountabilities

**What you’ll bring**:
You are an inspiring leader with a proven track record of effectively leading and motivating cross-functional teams. You can demonstrate the following experience and knowledge:

- Tertiary and/or post-graduate qualifications in a relevant discipline and ideally a post-graduate designation from AFMA, CA, SIA or MBA
- Extensive experience in product development, including design and take to market activity
- Demonstrated understating of Banking and internal operations of the bank
- Project management experience and understanding of agile methodologies
- Track record of operating effectively and delivering consistent results in a complex business.
- Outstanding influence, collaboration and relationship building experience and skills
- Proven negotiation and relationship management skills at senior levels
- Highly developed business acumen, understanding business drivers, having financial and commercial orientation

**A diverse and inclusive workplace works better for everyone**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.