Head of Workplace Experience

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD

We’re seeking a **Head of Workplace **to lead our workplace strategy and service delivery across a geographically dispersed portfolio. With a team of +70 dedicated professionals, this is your opportunity to drive transformation, foster a customer-centric culture, and deliver solutions that enhance colleague engagement, well-being, and productivity.

**Job summary**

In this role, you’ll report directly to the Executive, Property Operations, overseeing workplace services across 11 corporate locations. From shaping workplace strategy to building trusted partnerships, and mentoring a high-performing team, you’ll ensure our spaces and services support our company’s evolution.

**What You’ll Do**:

- Develop and execute workplace strategies that align with organisational goals, ensuring our spaces meet current and future needs.
- Lead, mentor and inspire a geographically dispersed team of Workplace Managers to foster a culture of customer centricity and service excellence.
- Oversee the management and delivery of workplace services:

- Executive and Board Services
- Front of House Concierge Services
- Events and Hospitality Management
- Visitor Management
- On-site Support Services
- Catering, Kitchen and Utility Services
- Carparking, End of Trip Facilities and Mail Services
- Collaborate with senior leaders, building management, and service providers to deliver best-in-class workplace solutions.
- Shape and implement a forward-thing workplace strategies, ensuring alignment with organisational goals and evolving workplace trends.
- Be an approachable leader, advocating for your team and ensuring consistency in service delivery across all sites.
- Stay ahead of market trends, leveraging your industry insights to evolve workplace strategies, services and experiences.

**What you'll bring**
- Proven leadership experience (at least 10 years) managing large, customer-focused operational teams with a track record of motivating and engaging geographically dispersed teams.
- A natural people person who can forge trusted relationships across the organisation.
- A proactive leader who is well-connected in the market, leveraging industry insights and trends to drive commercial acumen in workplace operations.
- A solid understanding of customer experience metrics and workplace performance measures, with the ability to validate successes and identify opportunities for improvement.
- You are approachable, engaging and champion the success of your team, fostering a workplace culture of collaboration, customer service and growth.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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