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Reservations Sales Consultant

2 weeks ago

Bondi Junction, Australia The Travel Corporation AU Full time

**_Reservations Sales Consultant_**

***_Are you ready for your next career opportunity within a well-established and ethical travel firm? Do you feel like you could contribute to a fun working team environment? This might just be the role for you_**

***_We are currently looking for a passionate and motivated individual to join our team and help people explore the world and travel with purpose._**

***_This could be an excellent opportunity for you to grow in the great World of Travel Sales and Consultancy_**

***About Uniworld**

Uniworld Boutique River Cruises is the world's most luxurious all-inclusive river cruise line - features distinctively designed ships with an average capacity of 130 guests, exclusive excursions, gourmet cuisine, and one of the highest staff-to-guest-ratio in the river cruise industry. Based in Los Angeles, California and with offices around the world, Uniworld offers truly all-inclusive itineraries in Europe, Asia and South America —a total of 20 rivers in 28 countries worldwide.

Our Parent Company is The Travel Corporation, a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.

**The Role**

you will be an integral part of the reservations team, responsible for meeting all service and sales KPI’s. Through your superior written and verbal communication skills you will be able to easily build lasting, high-quality rapport with agents, customers and all internal stakeholders. You are responsible for proactively keeping abreast of Uniworld product and promotions. As an essential part of our front line sales team, this role is fundamental to the Uniworld business positioning and reputation - **_Training provided._**

Key responsibilities:

- Achieve monthly revenue and booking targets and support conversion of sales leads
- Maintenance of an up-to-date quote and booking tracker
- Act as a brand ambassador for Uniworld by consistently delivering superior customer dialogue both written and verbal that personifies our brand values
- Ensure all leads, quotes, options and bookings comply with all policy/procedures
- Ensure personal adherence to rostered working hours
- Complete sales management process including outbound follow up calls

In Addition:
v Hybrid working with minimum 2 days in the office at Bondi Junction

v Rotating roster for Saturday may be required

v Assistance at ‘Travel Expos’ and events as required

***About you**
- Proven experience working in a customer sales and service environment
- Strong knowledge of the sales and service cycle

ü Proven effective communication (written & verbal) skills

ü Exceptional relationship building & negotiation skills

ü Strong geographical knowledge

ü Knowledge of the travel industry, particularly retail travel or Cruising industry - Desirable
- Knowledge and experience of airline GDS systems (Amadeus, Galileo) and CRM - Desirable

**Benefits & Perks**

Ø Join a company that is experiencing rapid global expansion and advance your career -** **there is room for development in this role**

Ø Attractive renumeration package, great incentives

Ø Flexible/Hybrid work options available

Ø Competitive travel discounts domestically and internationally for you and your family/friends

Ø 12 weeks paid parental leave - eligible staff

Ø 2 days paid leave per year for volunteer opportunities of your choice

Ø 2 Team engagement days

Ø 2 weeks work from anywhere

Ø Retail Discounts and Employee Assistance Program

Ø Fun and welcoming team and environment with regular social and networking events

***

**_The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you_