Donor Experience Coordinator

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management

Reference: 24533

**Donor Experience Coordinator, Philanthropy and Community Investment**

**Ongoing Position**
**38 Hours per week**

The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.

Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.

**Your contribution**

Your duties will include (but are not limited to) the following:

- Reforming and overseeing the processing, receipting and banking of donations
- Maintain and update database business rules
- Produce post campaign reports and analysis, highlighting key metrics and learnings for all fundraising programs
- In conjunction with Finance, ensuring donations are correctly channeled and distrbuted internally as per the Gift Acceptance and Management Procedure
- Assist with monthly reconciliation process with Finance
- Prepare segmented data files and manage data collection for all fundraising activities
- Actioning global database changes such as bulk imports and coding changes
- Overseeing invoicing (payables and receivables)
- Improving data integrity by coordinating data cleansing exercises and implementing system checks to identify record errors
- Provide administrative assistance with grateful patient, celebration wall and regular giving programs
- Assisting with events and other administrative tasks as required

**About you**

To be successful within this role you will need to have:

- Relevant fundraising experience with demonstrated ability to optimise and work in databases
- Understanding of individual giving and regular giving programs
- Experience and understanding of fundraising accounting practices
- Superior attention to detail and data entry accuracy
- Advanced knowledge of MS Excel and Word
- Ability to manage incoming work with competing prioritites and meet deadlines
- Ability to build productive working relationships with internal and external stakeholders and professionally represent the Women's
- Ability to identify and propose effective solutions to problems through proactively seeking informaiton needed to resolve work problems
- Experience wtih Raiser's Edge database

**Our offering**

When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the**_ exceptional _**in your everyday.

We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.

**Ready to make the move?**

**COVID-19 Vaccination Requirement***

Please be aware that in line with the Health Minister's Covid-19 Mandatory Vaccination Order, all workers at the Women's regardless of role, will be required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption.

**Influenza Vaccination Requirement**

In line with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, some health care workers are now required to have their flu vaccination to work in health care. Evidence of vaccination is required.

As this role fits into category C of the departments risk ratings, applicants are strongly encouraged (although not required) to be vaccinated against influenza.

All applicants will be required to provide acceptable evidence of their vaccination status.